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GIS Event Configuration Technician Supervising Associate

EYGBS (INDIA) LLP
4 - 8 yrs
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Not Disclosed by Recruiter Posted 12 days ago Job Applicants: Less than 10 Job Views: 122

Job Description

 
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    The person will be responsible for providing a 5-day, 18-hour Level 2 Level 3 support tasks including on call support on selected weekends for EY Global Infrastructure Services. The person will also be responsible for all the day to day administration of different types of monitoring tools, its roadmap planning, Patch updation, Interface to tool vendors, providing incident/change/problem management support and maintaining the Enterprise System Management (ESM) tools in superior performance by adhering to sound operation and maintenance practices.
    The person will be responsible for ensuring the availability of Monitoring tools environment thereby providing reactive and proactive alerts to Event Monitoring team that enables unscheduled disruption to IT services to be identified quickly

    Client Responsibilities:

    Perform defined Housekeeping Tasks that are required to ensure the continued availability of ESM Monitoring tools(HP BSM,OML,SCOM etc)/Monitoring Agents(OM/SCOM).
    Adhering to the EY defined operation and maintenance practices.
    Timely response to Incident tickets related to his/her primary/secondary tools/tasks.
    Addition/Configuration of new servers/devices to monitoring

    People Responsibilities:

    Good decision-making skills
    Strong problem-solving skills and a high degree of self-motivation
    Strong interpersonal and communication skills
    Planning and prioritizing own workload and working on own initiative.
    Analytical approach to identifying issues and solutions
    Ability to quickly acquire the knowledge you need for the task at hand
    Self-managing and pro-active.

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile


    Skills Requirements:

    Approximately 4-8 years of experience in technology support
    Experience in HP Openview Tools/HP Business Service Management Suite
    Understanding of server, networking, backup and virtualization tools and concepts that they relate to monitoring.
    Good Knowledge/exposure to Windows/Linux.
    Strong problem solving ability

    Essential:

    Good decision-making skills
    Strong problem-solving skills and a high degree of self-motivation
    Experience of working in a multi-disciplinary team
    Strong interpersonal and communication skills, both verbal and written
    Planning and prioritizing own workload and working on own initiative
    Analytical approach to identifying issues and solutions
    Identify improvement opportunities
    Ability to quickly acquire the knowledge you need for the task at hand
    Self-managing and pro-active.
    Good troubleshooting skills
    Must have the ability to read and write codes/scripts in in Powershell/VB/MS SQL/Perl/Javascript

    Desirable:

    Exposure to ESM Tools/Monitoring tools
    Good understanding of a general IT Infrastructure monitoring environment.
    Strong analytical skills when it comes to identifying trends of the infrastructure monitoring alerts.
    Service Now Incident Management and Familiarity with ITIL framework

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

EYGBS (INDIA) LLP

EYGBS (INDIA) LLP
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