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GIS - Event Configurationtechnician - Associate

3 - 5 yrs
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Not Disclosed by Recruiter Posted 12 days ago Job Applicants: Less than 10 Job Views: 99

Job Description

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    Job Summary:

    Responsible for maintaining the Enterprise System Management (ESM) tools that provide reactive and proactive alerts that enable unscheduled disruption to IT services to be quickly identified. In addition the role of Event Configuration Technician L2 also includes constantly training of the Infrastructure Monitoring team on the Enterprise System Management (ESM) tools. The job level of Associate is the entry level for the Event Configuration Tool Support team.

    Essential Functions of the Job:

    The role of Event Configuration Tool Support Technician will center on the following points

    Ongoing support of the production Enterprise System Management (ESM) environment including;

    o Regular configuration of the tools to reflect changes in the environment,

    o Platform support of SCOM, BPM, XMatters, BPM etc

    o Regular maintenance activities

    o Support tool troubleshooting and issue resolution

    o Reporting on consistency and compliance across the monitoring tools

    Fine-tuning and optimization of processes to ensure efficient operations

    Analytical/Decision Making Responsibilities:

    The role requires the individual to follow any guidance given by their senior Event Configuration Technician team colleagues. This role on Assistant level mainly requires:

    Build-up knowledge in one of the Enterprise System Management (ESM) tools

    Build-up knowledge on the incident management process

    Perform structured and well documented tasks

    Knowledge and Skills Requirements:

    Good communication

    Basic organizational skills

    Basic project management skills

    Overall knowledge of Enterprise System Management tools, and good knowledge in at least one tool

    Basic programming & scripting skills

    Basic knowledge of databases (MS SQL / Oracle)

    Good working knowledge in Operating Systems (MS Windows, Linux, UNIX) or Networking (router, switches)

    English language skills excellent written and verbal communication

    Other Requirements:

    Flexible Hours due to the global nature of the role it may require the individual to attend calls either early or late in the day to accommodate colleagues in different time zones.

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: IT Software - Network Administration , Security

Role Category:System Design/Implementation/ERP/CRM

Role:System Integration Technician

Employment Type: Permanent Job, Full Time


Desired Candidate Profile



UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:


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