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Genpact Mega Walk In For Customer Service on 24th Aug@ Hotel Kamat

0 - 5 Years


Not Disclosed by Recruiter

Openings: 1Posted: 31 days agoJob Applicants: 596+Job Views: 3588+
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Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Genpact Mega Walk In For Customer Service on 24th Aug@ Hotel Kamat, 

Job Location : Hyderabad 

Inviting applications for the role of Process Associate, Customer service

Walk in date: 24th August 2019, Saturday

Walk-in Timings: 10am onwards

Contact Person: HR : Ramya - 9515647974

Interview location: Hotel Kamat, Opposite Shoppers Stop, Begumpet, Hyderabad. 

Nearest Metro Station Prakash Nagar, 

Railway Station Begumpet.

Shifts: 24*7

  • In this role, you will be responsible for handling inbound & outbound Calls.
  • You will be required to flexible with shift timings and weekly offs and work in a 24/7 Shift window.
  • Your role will require handling customer escalations & Complaints and you will be expected to communicate and explain effectively to the customers.
  • We will prefer people with a technical bent of mind, who are able to resolve digital payment queries of the customers.

Responsibilities :
  • Take Inbound Calls
  • Understands digital payment concept, transfer of payments, usage of digital banking and payments
  • Fluent in English & Hindi/ Gujarati/ Kannada/ Tamil/ Marathi
  • People who have handled customer over the phone
  • Display empathy/ understanding/ concern towards customers
  • Provide quick and effective resolution to the customer's queries
  • Good Typing speed
  • Resolve customer queries on digital payments
  • Wants to delight customers, beyond the call of duty
  • understand the visa processing requirements, various posts, and embassy knowledge
  • Is able to communicate clearly, both written and in speech
  • is able to handle complaints, even when handling unpleasant customers
  • Works accurate and with an eye for detail
  • Is able to use automated information systems to analyses the customers situation
  • Handling multiple tasks simultaneously
  • Good with MS Office Skills
Qualifications -

  • Any  Graduate

Preferred qualifications

  • Customer Service background
  • Language proficiency

Documents to Carry

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Perks and Benefits 

Incentives + One way cab Facility + Yearly Bonus

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent

Desired Candidate Profile

Education:UG -B.Com - Commerce, B.A - Any Specialization, BCA - Computers, B.Sc - Any Specialization

Company Profile

GENPACT India Private Limited
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.
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Contact Details

Recruiter Name:Ramya

Contact Company:GENPACT India Private Limited



Reference Id:CS _ Kam

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