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Group Leader - Maintenance and Customer Service

8 - 13 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 8 days ago Job Applicants: 468 Job Views: 1137

Job Description

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    The position is responsible for deploying Service and Maintenance strategy to achieve the objectives of responsiveness, reliability, customer satisfaction and profitability.

    Operational responsibilities:

    • Ensures deployment of maintenance people/ resources to the allotted operating locations, so that there is a balance between contract fulfilments, productivity and meeting customer expectations
    • Generate repair revenue as per the target set
    • Responsible for the implementation of technical training and technical circulars (TCs) for maintenance staff
    • Responsible for the payment collection
    • Quality inspection of the maintenance work carried out by his team.
    • Responsible for coordination with the PWD inspections.

    Team Management

    • Sets objectives for his team in line with the Branch/ region objectives and bases on the guidelines provided by the company.
    • Supervises the Engineers team to achieve the region targets on Mean Time Between Callbacks (MTBC), SU, Customer satisfaction, Contracts conversion, contract price.
    • Assesses skills and competency for the team and uses various interventions like coaching, on the job training and classroom training.

    Skills required:

    • Passion for customer service
    • Go getter and self motivated
    • Good at CRM and convincing skills
    • Inspiring leader

Salary: Not Disclosed by Recruiter

Industry: Construction, Engineering, Cement, Metals

Functional Area: Production , Manufacturing , Maintenance

Role Category:Production/Manufacturing/Maintenance

Role:Service/Maintenance Supervisor

Employment Type: Full Time, Permanent



UG: B.Tech/B.E. - Any Specialization, Diploma - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Schindler India Pvt Ltd.

Schindler Group is the largest supplier of escalators and the second largest manufacturer of elevators worldwide. It offers jobs to around 68'000 employees and has operations spanning all five continents. Schindler designs, installs, services and modernizes transport systems for almost every building type worldwide. Globally, Schindler equipment moves more than 1 billion people per day.
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