Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Clients: Windows-7/Vista/ XP/2000
Servers: Windows -2000/2003/2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
Support for laptop, desktops, and printers, PDA and blackberry support
1 - 3 yrs ( Service Desk - Voice)
International voice support experience mandatory
Technical support,active directory ,voice customer service with problem solving ,troubleshooting hardware, involving hardware, software, and servers & networks issues. Mandatory* Doc's:-
Hard Copy of CV
Printout / Screenshot of this walk-in post
One Government ID proof Xerox copy (Preferable Passport )
One Passport size photograph.
Date:18th to 23rd Nov- 2019
Time - 10:00 AM to 1:00 PM
Electronic City Phase 1
Near D- Mart
Karnataka - 560100