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HCL Hiring for Phone Banking | Pune | Srijika

0 - 4 yrs
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2,00,000 - 3,25,000 P.A. Openings: 50 Posted 6 days ago Job Applicants: 881 Job Views: 1186

Job Description

 
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    HCL is hiring for Phone Banking Process!


    Venue :- HCL Technologies, Magarpatta City, Tower 7,

    Ground Floor.

    Contact Person :- Srijika Mourya


    ( 6AM-12AM shift window for Female employees)

    Designation : C.S.E./ Senior CSE
    Shifts : 24*7 (6AM-12AM shift window for Female employees)
    Salary : Up to 3.3 LPA.
    Education : Any Graduate or post graduate. (Technical & Non tech both are eligible)
    Work Experience : 0 months 05 years. (Graduate Freshers can also apply)

    Job Description :-

    1)-Salary up to 3.3 LPA.
    2)-Opportunity for fast track career growth.
    3)-International standard facility.
    4)-Recreational activities and cultural programs.
    5)-ATM and Concierge available within premises.

    Roles & Responsibilities :-

    1)-To provide one-stop customer service for live chat (text, voice and video), phone, mail, fax and electronic communications, backend process activities and to cross sell banks products and services without compromising on risk and fully adhering to regulations and compliance policies.

    2)-Role includes assisting customers (primarily over the chat portal) with various enquiries and requests on core banking products.

    3)-This list is complete but not exhaustive of the type of products and services which a Customer Service staff may encounter to handle.

    Key Accountabilities :

    1)-To consistently meet the Digital Ops targets set (KPIs) without compromising quality of service delivery.

    2)-To complete & meet all customers requests as per defined guidelines.

    3)-To adhere to professional standards of behaviour & conduct in dealing with customers & fellow staff.

    4)-To proactively identify opportunities to improve the service performance.

    5)-To take accountability for KPIs such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), Complaint Management Index (CMI), Average Handling Time (AHT), Individual Productivity & Quality Processing.

    Skills required :-

    * Good Typing Skills required.
    *Any graduate or post graduate fresher or experienced can apply.
    * Excellent command on the English language is mandatory!
    * Good comprehension and correct grammar skills.
    * Excellent computer/ internet navigation skills.

    Please feel free to refer any of your friends/relatives for this opening!!


    For any queries connect on Srijika.mourya@hcl.com

Salary: INR 2,00,000 - 3,25,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

HCL Technologies Limited

HCL Technologies Limited is an Indian multinational technology company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL ventured into the software services business.
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Ram Prashanth Company Recruiter HCL Technologies Limited Chennai

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