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HCL is Hiring for Order Management Process!!(email/chat)

1 - 3 yrs
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1,75,000 - 3,75,000 P.A. Posted 17 days ago Job Applicants: 174 Job Views: 228

Job Description

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    Greetings from HCL!!

    Process - Order Management (Email/Chat)

    Domain worked on: Telecom
    People who have worked on application tools like CRM, SIEBEL one View, (Order Management tool)

    "On roll of HCL"

    Shifts - 24*7 rotational
    5 days working
    2 rotational offs

    Job description :

    1)-Work on tasks assigned on varied Order management activities.
    2)-Should be able to close loop the tickets assigned, helping the onsite technician.
    3)-Investigate in multiple applications and resolve queries on tasks assigned.
    4)-Communicating via emails and calls with onshore clients.
    5)-Responsible to meet the performance criteria set by the org.

    Behavioral Competencies :

    1)-Good communication skills, both spoken and written with good comprehension of English language
    2)-Knowledge of computers MS Office etc.
    3)-Should have good presentation skills
    4)-Ability to work independently within clearly defined parameters and accordingly take decisions.
    5)-Ability to learn quickly and adapt to different situations with a sense of ownership & accountability.

    Eligibility criteria (Read it carefully)-

    1-Only Graduates or above (Regular) can apply.
    2-Excellent command on the English language is mandatory.
    3-Candidates with minimum 6 months to maximum 3years of experience can attend the interview.
    4-Candidates with more than 3 years of experience are not eligible.
    5-Must be comfortable working in night shifts.
    6- Candidates with experience in telecom process will be preferred.
    7- Not more than 2 Years of gap between education and work.
    8- Degree Certificate Mandate.

    *Candidate who has worked in following process would be preferred
    -British telecom process
    -Bell Canada
    -British gas
    - Talk-Talk

    "Seeking for Immediate joiner"

    or contact HR Shikha 9921054930

Salary: INR 1,75,000 - 3,75,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above


UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile:

HCL Technologies Limited

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Job Posted by

Vikas Kapoor Company HR HCL Technologies Limited Chennai


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