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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 732 Job Views: 1316

Job Description

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    Graduate/ Masters in Business Administration or Any Post-graduation will be an advantage.

    Certified Six Sigma Black Belt/Green Belt/PMP/ISO 9001

    Around 10-15 years experience would be preferred in that 4-8 years of BPO experience is mandatory.

    Candidates with stability is preferred in terms of previous job changes.

Salary: Not Disclosed by Recruiter

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Senior Management

Role:Head/VP/GM-Quality Assurance & Quality Control

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    1.Transactional Quality & Allied responsibilities

    2.Client / Strategic Quality

    3.Continuous Improvement, Business/Process Excellence

    4. Manage portfolio of improvement / re- engineering projects for the various verticals

    5.Lead improvement/re-engineering opportunity identification across vertical through strategic reviews/process mapping/metrics analysis, benchmarking.

    6.Lead Capability building of the operations/support function teams in improvement methodologies

    7.Act as Subject Matter Expert for providing analysis support and guiding teams on improvement methodology

    8.Mentor and lead improvement projects

    9.Generate business impact through Improvement initiatives.


UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization, MBA/PGDM - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Ninestars Information Technologies Pvt. Ltd.

Founded in 1999, Ninestars is an IP-driven Digital transformation industry leader. Ninestars helps Media, Publishing, Communication & PR, Government, BFSI and other allied industries to redefine consumer experiences, strengthen their digital core, embrace digital transformation, and realize the full potential of their content.
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Job Posted by

Sujai S HR Manager Ninestars Information Technologies Pvt. Ltd. Chennai


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