- SPOC for all training needs of the retail vertical
- Identify the business needs of skill development & process training for store employees, outlet owners & regional teams & develop the training strategy
- Create relevant classroom training content, online training content and assessment & certification programs for the TG & deliver in an innovative way, in line with the values of the brand.
Roles and Responsibilities:
- Work on the field frequently & follow the new industry trends to identify the current training needs & futuristic training requirements
- Create the national training strategy (comprising of types of training, mode, duration, TG etc.) & calendar
- Create the training content for outlet employees & owners
- Create training content for internal team (TTT programs) for further cascade
- Create training content for regular refresher programs for continuous enhancement of skills
- Collaborate with regional teams to identify person specific needs for outlet employees/ owners (if any)
- Collaborate with regional teams to deliver the trainings as per plan
- Deploy various mediums for training delivery
- Create measure of success & assess the training accordingly
- Have a follow-up communication plan & put it in motion post the training
- Mentor, guide and coach outlet owners & employees.
- Work closely with the Finance team to create the annual/ quarterly training budget
- Collaborate with Finance to keep a close track on the spends & identify financial value per training, wherever feasible
Preferred Skill sets:
Education: Master's Degree
Experience: 7-9 Years of experience in retail industry
- Strong Business acumen & retail understanding.
- Innovative thinking & high adaptability
- High Customer Service Orientation
- Planning & Execution Skills
- Great communication and presentation skills.
- Self-driven and result oriented
Salary: Not Disclosed by Recruiter
Industry: Retail, Wholesale
Role Category:Senior Management
Role:Head/VP/GM-Training & Development
Employment Type: Full Time, Permanent
UG: Any Graduate - Any Specialization
PG:Any Postgraduate - Any Specialization
Doctorate:Doctorate Not Required
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