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Help Desk Analyst

2 - 3 yrs
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Not Disclosed by Recruiter Posted 30+ days ago Job Applicants: Less than 10 Job Views: 738

Job Description

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    Help Desk Analyst Description at DUFF AND PHELPS, LLC DUFF AND PHELPS, LLC Search Our Jobs Help Desk Analyst Duff Phelps is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M A, restructuring, and compliance and regulatory consulting.
    Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globallyand encourage our people to do the same. That means when you take your place on our team, youll discover a supportive and collaborative work environment that enables you to excel. If youre ready to share your perspective with the world, make a real impact at Duff Phelps. Find out how our approach will change everything for YOU.
    The Helpdesk II position will provide first level phone and web technical support to Duff Phelps staff around the world. The successful candidate will require an aptitude for working with applications/ systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.
    Provide first level technical assistance via phone and electronically
    Support the companys content management and file sharing application
    Assign and maintain user access to the file sharing application
    Initiate and complete onboarding and offboarding activities for all new hires and exits
    Provide training on functionalities and capabilities of the File sharing application
    Identify potential issues and Troubleshoot application related issues
    Identify and escalate situations requiring urgent attention
    Work with the vendor directly to resolve issues
    Act as a single point of contact for users
    Escalate recurring problems to the Service Desk supervisor
    Follow up with end users to provide status updates as per Service Level guidelines
    Support end users with their use of all Internal applications
    Log all incidents and requests in the ITSM tool
    Identify new issues and contribute to Knowledge Base development stay current with system information, changes and updates
    Adhere to the documented policies and procedures Requirements:
    Ability and willingness to work in a 247365 environment
    Excellent communication skills
    Strong customer service skills
    2- 3 experience with Active Directory and Exchange
    2- 3 years of experience with using and support Files sharing applications
    Candidates must have minimum of 2- 3 years of experience in IT Helpdesk environment
    Experience using a helpdesk or IT incident management software
    Basic knowledge of User and Security groups in Active Directory management. Qualifications: Bachelors Degree preferred
    Proficiency in English. Bilingual preferred with a good knowledge of Spanish/ Italian/ German/ Japanese
    An ITIL qualification is preferable but not essential
    Sound understanding on customer support, operations and processes Duff Phelps is committed to equal opportunity and diversity, and recruits people based on merit.
    Transparency. Confidence. Trust. Areas of Interest Enter category and/ or location, then click add. You must enter at least one keyword/ item to sign up. Technology, Mumbai, Maharashtra, India YOU are bright, ambitious and eager to make an immediate impact. Begin your career with Duff Phelps.
    Learn more about our offices in Asia including Mumbai, Hong Kong and Singapore.
    Take your career to new places. Explore our global locations, and find the perfect space for you.
    In the local community or around the globe, our team works together to provide expert advice. Find out more about how we work.
    Need Title Text Learn more about Julian Korek, one of our leaders with more than 3 decades of industry experience.
    Our people work with Fortune 500 corporations and government entities to implement legal technology.

Salary: Not Disclosed by Recruiter

Industry: Banking, Financial Services, Broking

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above


UG: Any Graduate

PG:Post Graduation Not Required

Company Profile:


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