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Hinduja Global Solutions Hiring for Team Leader-operations

2 - 6 yrs
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3,00,000 - 3,50,000 P.A. Openings: 5 Posted 17 days ago Job Applicants: 135 Job Views: 218

Job Description

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    Hinduja Global Solutions Hiring for Team Leader Operations
    Location- Pune
    CTC- Upto 3.5 LPA

    Qualification- Undergraduates/ Graduates
    Experience- 2 to 3 years in Customer Service, 1 Year handling a Team.

    Roles and Responsibilities
    Managing an average team size of 20 members.
    Need to be approachable and supportive towards the team.
    Should have the ability to motivate the team to achieve their targets.
    To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
    Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
    Prepare schedules for the teams and ensure attendance.
    Compliance to login, log out & scheduled breaks of agents.
    Ability to evaluate calls, coach and provide feedback.
    Responsibility for delivery of the defined customer experience in every interaction.
    Work very closely with team members to solve customer problems.

    Interested Candidates share your resume on

    Dimple 7506189789

Salary: INR 3,00,000 - 3,50,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above


Doctorate:Doctorate Not Required

Company Profile:

Hinduja Global Solutions Limited

The Hinduja Group is a global conglomerate company headquartered in London, United Kingdom with a $ 25 Billion Turnover. With operations across 37 countries with 70,000 employees worldwide
Hinduja Global Solutions part of Hinduja Group with an annual turnover of $450m conglomerate with delivery presence in USA, Canada, UK, Colombia, Jamaica, France, Germany, Netherlands, Italy, India and Philippines.
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Job Posted by

Dimple Narayan Kundnani Company Recruiter Hinduja Global Solutions Limited Bengaluru / Bangalore


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