Search Jobs

Hinduja Global Solutions Hiring for Team Leader-operations

2 - 6 yrs
Apply without registration
3,00,000 - 3,50,000 P.A. Openings: 5 Posted 17 days ago Job Applicants: 135 Job Views: 218

Job Description

 
Send me Jobs like this
    Hinduja Global Solutions Hiring for Team Leader Operations
    Location- Pune
    CTC- Upto 3.5 LPA

    Qualification- Undergraduates/ Graduates
    Experience- 2 to 3 years in Customer Service, 1 Year handling a Team.

    Roles and Responsibilities
    Managing an average team size of 20 members.
    Need to be approachable and supportive towards the team.
    Should have the ability to motivate the team to achieve their targets.
    To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
    Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
    Prepare schedules for the teams and ensure attendance.
    Compliance to login, log out & scheduled breaks of agents.
    Ability to evaluate calls, coach and provide feedback.
    Responsibility for delivery of the defined customer experience in every interaction.
    Work very closely with team members to solve customer problems.


    Interested Candidates share your resume on
    dimplenarayan.k@teamhgs.com

    Dimple 7506189789

Salary: INR 3,00,000 - 3,50,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile:

Hinduja Global Solutions Limited

The Hinduja Group is a global conglomerate company headquartered in London, United Kingdom with a $ 25 Billion Turnover. With operations across 37 countries with 70,000 employees worldwide
Hinduja Global Solutions part of Hinduja Group with an annual turnover of $450m conglomerate with delivery presence in USA, Canada, UK, Colombia, Jamaica, France, Germany, Netherlands, Italy, India and Philippines.
View Contact Details
Apply without registration

IEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines and Terms and Conditions for more comprehensive information on this aspect.

Job Posted by

Dimple Narayan Kundnani Company Recruiter Hinduja Global Solutions Limited Bengaluru / Bangalore

29 followers

Get Better Jobs & Higher Salaries. Suggested courses

-or-
Max 2MB, doc, docx, rtf, pdf
We will create your profile