New User: Apply to selected job without registration
Cancel
  New User: Apply to selected job and register
Please fill in the below details to apply to the selected job.
If you are registred User, Login to Apply
Cancel

Hiring For Account Protection Specialist | American Express, Gurgaon

1 - 5 Years

Gurgaon

INR 2,25,000 - 5,00,000 PA.

Openings: 1Posted: 32 days agoJob Applicants: 593+Job Views: 2090+
Send me Jobs like this

Job Description

FAST - Account Protection Specialist | American Express, Gurgaon

 

About American Express

 

American Express is a global services company that provides customers with access to products, insights and experiences that enrich lives and build business success.

We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.

 

Working at American Express

 

We believe the best way to back our customers is to back our people.


What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide experiences to become a great leader, a world of opportunities to grow your career and an inclusive culture to help you thrive.

 

When you join American Express, you'll have access to world-class leadership and learning experiences, an opportunity to create a unique career journey shaped by your talent and curiosity, and the ability to engage with great leaders and coworkers who will help you excel in all you do. All this, combined with comprehensive benefits and a culture of inclusion, makes American Express a unique place to come, stay and grow you career.

 

DISCOVER OPPORTUNITIES AT AMERICAN EXPRESS

 

Job Responsibilities:

 

Function Description:

 

  • For making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
  • Taking/Making IB and OB Calls. Working Through Dialer System to Verify Possible Fraud Charges On UK, Euro And Dollar Accounts
  • Identify potential fraud trends and patterns, and review fraud claims from Card members
  • Upon review, a decision is made to either accept the claim from the Card member or reject it for payment of the balance owed and eventually making a contact with the merchant through correspondence
  • Either decision results in necessary maintenance to the account to send appropriate correspondence and make financial adjustments to either parties and notate the account
  • Detect and minimize credit and fraud risk whilst enabling card member spend at the same time
  • Point of Sales (POS) approval
  • Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis
  •  Meet and endeavor to exceed metrics on VoCM, transactional quality, compliance regulations and productivity as per goals
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
  • Balance customer interests with the interests of American Express
  • Communicates effectively, oral and written to identify and document necessary information
  • The Global Fraud Protection Services Team is able to quickly confirm fraudulent activity, which enhances the Customer Experience and minimizes the potential loss to American Express
  •  Upon confirmation of fraud the Account Protection Specialist is responsible for processing card replacements and setting up/action fraud cases on fraud transactions
  • Highlight Issues through Feedback And Recommend Changes In Workflows, Procedures, Service Levels, Based On Customer Demands To Meet Their Needs And Ensure Quality Service Is Given At All Times
  • Demonstrated dependability/self-motivating skills
  • PC proficient
  •   Purpose of the Role:  
  • Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis
  • Responsibilities:
  • Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis
  •  Meet and endeavor to exceed metrics on VoCM, transactional quality, compliance regulations and productivity as per goals
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
  • Balance customer interests with the interests of American Express
  • Communicates effectively, oral and written to identify and document necessary information
  • The Global Fraud Protection Services Team is able to quickly confirm fraudulent activity, which enhances the Customer Experience and minimizes the potential loss to American Express
  •  Upon confirmation of fraud the Account Protection Specialist is responsible for processing card replacements and setting up/action fraud cases on fraud transactions
  • Highlight Issues through Feedback And Recommend Changes In Workflows, Procedures, Service Levels, Based On Customer Demands To Meet Their Needs And Ensure Quality Service Is Given At All Times
  • Demonstrated dependability/self-motivating skills
  • PC proficient 
Qualifications
  • Critical Factors to Success: Excellent communication
  • Past Experience: International Customer care Industry
  • Academic Background: Both graduates & Undergraduates
  • Functional Skills/Capabilities: Excellent verbal / written communication skills . Change Management Ability - Multi Tasking - ability to work on several screens/systems at a quick pace
  • Technical Skills/Capabilities: Basic MS office
  • Behavioral Skills/Capabilities: Adaptable ,Positive Attitude , Growth Mindset
Please call Ms. Antra at 8744066184 for a personalized discussion. 

 

 



Salary: INR 2,25,000 - 5,00,000 PA.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent

Company Profile

American Express Services India Pvt. Ltd.
American Express

About American Express

American Express is a global services company that provides customers with access to products, insights and experiences that enrich lives and build business success.
We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.

Working at American Express

We believe the best way to back our customers is to back our people.
What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide experiences to become a great leader, a world of opportunities to grow your career and an inclusive culture to help you thrive.
When you join American Express, you'll have access to world-class leadership and learning experiences, an opportunity to create a unique career journey shaped by your talent and curiosity, and the ability to engage with great leaders and coworkers who will help you excel in all you do. All this, combined with comprehensive benefits and a culture of inclusion, makes American Express a unique place to come, stay and grow you career.

DISCOVER OPPORTUNITIES AT AMERICAN EXPRESS
View Contact Details+
Contact Details

Recruiter Name:Antra

Contact Company:American Express Services India Pvt. Ltd.

Telephone:8744066184

Email :akshit.kapoor@aexp.com

Send a Query

Please provide your email address

Max 500 Please enter your query

Supported Formats: doc, docx, rtf, pdf Max file size: 2MB

Please agree to the terms and conditions to continue.

Follow us on Linkedin