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Hiring For Customer Sales Officer - Leading Life Insurance Company

2 - 7 Years

Bengaluru, Hyderabad, Mangalore

INR 2,00,000 - 3,50,000 PA.

Openings: 1Posted: 29 days agoJob Applicants: Less than 10Job Views: 155
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Job Description

Dear Candidate, 
We are hiring for a reputed Life Insurance company.

Position : CSO - (SPARC :Service Point As Revenue Channel)
Location : Bangalore /Mangalore /Hyderabad / Chennai
Job Description:

Key Responsibilities:

JOB SUMMARY

Introduction: SPARC is a new initiative aimed at leveraging service touch points with existing customers to generate new sales. We currently have a service-to-sales (S2S) model in place for walk-in customers at our branches. However, there are many other instances and touch points, where we interact with our customers, which are not leveraged for generating sales such as financial payouts, service request, premium reminder calling etc. Total volume of such touch points is 3-4 lacs per month hence there is enough revenue potential in these touch points due to which SPARC has been conceived.

This position will be responsible for customer service, retention and sales to existing customers through relationship building.

KEY RESPONSIBILITIES
A. Cross sell / Up sell

Work on every lead allocated from HO team

Identify financial goals of customers and provide financial planning assistance.

Pitch products as per need of the customer

Convert leads into new sale.

B. Customer Service/Retention through relationship management

Establishing and strengthening relationship with allocated customer base

Collection of due premium from customers

Collection of additional document requirement related to reinstatement

Generate interest of the customer to buy another product post providing proper service.

Measures of Success

Execution measures

Collection of due premium as per target.

Service resolution percentage/TAT

Meet cross sell/up sell business targets

Customer satisfaction score

Key competencies/skills required

Building relationships ability to influence customers

Building collaboration

Detail-oriented

Customer centricity.

Key Relationships Management (Internal /External)

Internal : Head of SPARC, Field Ops, Training, HR

External: Customers

Interested candidates can call on 7086134066/mail me at somapaul.blr@tminetwork.com.


Salary: INR 2,00,000 - 3,50,000 PA.
Industry: Banking / Financial Services / Broking
Functional Area: Sales, Retail, Business Development
Role Category: Retail Sales
Role: Sales/Business Development Manager
Employment Type: Full Time, Permanent

Company Profile

TM Inputs & Services Pvt. Ltd.
Life Insurance
View Contact Details+
Contact Details

Recruiter Name:Soma

Contact Company:TM Inputs & Services Pvt. Ltd.

Telephone:7086134066

Email :somapaul.blr@tminetwork.com

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