We are hiring for a reputed Life Insurance company.
Position : CSO - (SPARC :Service Point As Revenue Channel)
Location : Bangalore /Mangalore /Hyderabad / Chennai
Introduction: SPARC is a new initiative aimed at leveraging service touch points with existing customers to generate new sales. We currently have a service-to-sales (S2S) model in place for walk-in customers at our branches. However, there are many other instances and touch points, where we interact with our customers, which are not leveraged for generating sales such as financial payouts, service request, premium reminder calling etc. Total volume of such touch points is 3-4 lacs per month hence there is enough revenue potential in these touch points due to which SPARC has been conceived.
This position will be responsible for customer service, retention and sales to existing customers through relationship building.
A. Cross sell / Up sell
Work on every lead allocated from HO team
Identify financial goals of customers and provide financial planning assistance.
Pitch products as per need of the customer
Convert leads into new sale.
B. Customer Service/Retention through relationship management
Establishing and strengthening relationship with allocated customer base
Collection of due premium from customers
Collection of additional document requirement related to reinstatement
Generate interest of the customer to buy another product post providing proper service.
Measures of Success
Collection of due premium as per target.
Service resolution percentage/TAT
Meet cross sell/up sell business targets
Customer satisfaction score
Key competencies/skills required
Building relationships ability to influence customers
Key Relationships Management (Internal /External)
Internal : Head of SPARC, Field Ops, Training, HR
Interested candidates can call on 7086134066/mail me at firstname.lastname@example.org.
Salary: INR 2,00,000 - 3,50,000 PA.
/ Financial Services
Functional Area: Sales
, Business Development
Role Category: Retail Sales
Role: Sales/Business Development Manager
Employment Type: Full Time, Permanent