Excellent communication skills in English and Hindi. Knowledge of additional languages would be an added advantage.
Flexibility to work in longer shifts during day and punctuality to work is a must.
Key Accountabilities & Deliverables:-
Interact with customers through Calls (Voice Process)
Focus on achieving targets based on call quality, connectivity, resolution etc
Maintains customer records by updating account information in the database.
Understand the customers query and identify the customers need and give the best resolution to the customer.
Recommend potential products or services to customers by analyzing customer needs.
Maintain relationships with customer by providing support, information, and guidance and providing them with 100% satisfaction on the product they purchase.
Focus on quality of work and documentation of the action as well.
Be a team player and maintain team spirit, positive energy at work.
2 years minimum experience in Customer Support, experience in Edtech process is plus.
Salary: INR 1,00,000 - 3,25,000 PA.
Role:Associate/Senior Associate -(NonTechnical)
Employment Type:Full Time, Permanent
Desired Candidate Profile
Extramarks Education India Pvt. Ltd.
Recruiter Name:Mr. Aamir Qureshi
Contact Company:Extramarks Education India Pvt. Ltd.
Address :D-180, Sec 63, NOIDA, Uttar Pradesh - 201301,India