Hiring For Customer Service Executive-extramarks Edu. India Pvt. Ltd.

1 - 5 Years
Noida
INR 1,00,000 - 3,25,000 PA.
Applicants need to go to the venue mentioned or call on the number provided below
Posted: 40 days agoOpenings: 20Job Applicants: 17Job Views: 105

Job Description

 

Excellent communication skills in English and Hindi. Knowledge of additional languages would be an added advantage.

Flexibility to work in longer shifts during day and punctuality to work is a must.

Key Accountabilities & Deliverables:-

Interact with customers through Calls (Voice Process)

Focus on achieving targets based on call quality, connectivity, resolution etc

Maintains customer records by updating account information in the database.

Understand the customers query and identify the customers need and give the best resolution to the customer.

Recommend potential products or services to customers by analyzing customer needs.

Maintain relationships with customer by providing support, information, and guidance and providing them with 100% satisfaction on the product they purchase.

Focus on quality of work and documentation of the action as well.

Be a team player and maintain team spirit, positive energy at work.

 

 

Experience:-

2 years minimum experience in Customer Support, experience in Edtech process is plus.

Salary: INR 1,00,000 - 3,25,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Extramarks Education India Pvt. Ltd.

Extramarks is a leading educational technology company and the creator of India's most loved learning apps. Extramarks is among the fastest growing educational technology companies, with a global footprint. The company has a huge presence in India, South Africa, Indonesia and the Middle East.
View Contact Details+

Recruiter Name:Mr. Aamir Qureshi

Contact Company:Extramarks Education India Pvt. Ltd.

Address :D-180, Sec 63, NOIDA, Uttar Pradesh - 201301,India