We are Hiring!!
Shifts- 24*7 shifts
Both sided cab Available
Support Account Managers/ Customers with their advertising technical issues resolution on email/chat/phone/VC channels (depending on the pod this may vary)
Provides prompt and efficient service to Customers and Account Managers including appropriate escalation of customer's issues
Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow.
Maintains acceptable performance metrics such as customer satisfaction, quality, productivity, first contact resolution, speed of response and attendance
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently: using resources, policies and procedures effectively to solve customer issues
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
Partner effectively with second level escalation teams to solve customer cases that need specialist attention and care.
Proactively develop innovative ideas to drive process, product and support improvements. Collaborate with Specialists and Product team members on new feature development.
Experience in supporting Advertising products like AdWords (Search, Display, Shopping, Mobile) with in-depth knowledge of various online advertising models (Search, Display, Shopping, Mobile, Video etc) and revenue models (like Pay per click or Cost Per click, Cost Per (Thousand) Impressions, Cost Per View, and/or Cost Per Acquisition) etc
Google Certifications (AdWords and/or Analytics)
Excellent communication skills: demonstrates effective, clear and professional written and verbal communication in English language
Customer service mindset: ability to make decisions in the best interests of customers
Strong reasoning and logical thinking skills: Ability to analyze customer issues along with his/ her account information to narrow down the funnel and identify possible root causes of issues
Interested candidates Kindly drop in their updated