Hiring For Digital Marketing -google Adwords Role

0 - 4 Years
Delhi NCR, Gurgaon
Not Disclosed by Recruiter
Posted: 56 days agoJob Applicants: 1300Job Views: 947

Job Description

Dear Jobseekers,


We are Hiring!!

Job Location-Gurugram

Role-Google Adwords

Shifts- 24*7 shifts

5days Working

Both sided cab Available



Responsibilities

Support Account Managers/ Customers with their advertising technical issues resolution on email/chat/phone/VC channels (depending on the pod this may vary)

Provides prompt and efficient service to Customers and Account Managers including appropriate escalation of customer's issues

Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow.

Maintains acceptable performance metrics such as customer satisfaction, quality, productivity, first contact resolution, speed of response and attendance

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

Demonstrates excellent time-management skills and the ability to work independently: using resources, policies and procedures effectively to solve customer issues

Contributes to a positive team environment and proactively aids team members with difficult contacts as needed

Partner effectively with second level escalation teams to solve customer cases that need specialist attention and care.

Proactively develop innovative ideas to drive process, product and support improvements. Collaborate with Specialists and Product team members on new feature development.

Minimum Qualifications

BA/BSc degree

Experience in supporting Advertising products like AdWords (Search, Display, Shopping, Mobile) with in-depth knowledge of various online advertising models (Search, Display, Shopping, Mobile, Video etc) and revenue models (like Pay per click or Cost Per click, Cost Per (Thousand) Impressions, Cost Per View, and/or Cost Per Acquisition) etc

Google Certifications (AdWords and/or Analytics)

Excellent communication skills: demonstrates effective, clear and professional written and verbal communication in English language

Customer service mindset: ability to make decisions in the best interests of customers

Strong reasoning and logical thinking skills: Ability to analyze customer issues along with his/ her account information to narrow down the funnel and identify possible root causes of issues


Interested candidates Kindly drop in their updated


Resumes- harjeet.a.kaur@accenture.com

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:Marketing, Advertising, MR, PR, Media Planning

Role Category:Marketing

Role:Direct Marketing Executive

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries €" powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
View Contact Details+

Recruiter Name:Accenture HR Team

Contact Company:Accenture Solutions Pvt Ltd

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