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Hiring For Team Lead Position in Bangalore For TOP MNC with 6lac

3 - 7 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 785 Job Views: 1500+

Job Description

 
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    Job Description 

     1. Managing the operations as Team Lead with total of 40 headcounts.
    2. Resolving complex people management issues reported by SPA
    Lead/Assistant Team Lead.
    3. Initiating ideas to improve the stacks of the team such as - Productivity,
    Efficiency, TAT & Business targets.

    ransaction Monitoring on cases * Basic Knowledge on ISO 9001 Quality management. * Feedback based on transactions monitored * Providing Process improvement ideas, EWS & Process Gaps to the delivery team. * Analysis on trends observed for the process aligned * Feedback dispute management * Weekly Calibration * Continuous inputs for checklist for apt error tracking * Provided training on Quality Checklist/Process * Recommend and facilitate training for agents found consistently making errors * Basic Analytics such as fish bone Diagram analysis, 5-Whys and RCA based on monitoring's. * Agent Performance Management * Ensure no complaints for the monitored and managed agents * Achieve Target - Quality Score & Client/Customer Metrics

    Required Candidate profile

    ransaction Monitoring on cases * Basic Knowledge on ISO 9001 Quality management. * Feedback based on transactions monitored * Providing Process improvement ideas, EWS & Process Gaps to the delivery team. * Analysis on trends observed for the process aligned * Feedback dispute management * Weekly Calibration * Continuous inputs for checklist for apt error tracking * Provided training on Quality Checklist/Process * Recommend and facilitate training for agents found consistently making errors * Basic Analytics such as fish bone Diagram analysis, 5-Whys and RCA based on monitoring's. * Agent Performance Management * Ensure no complaints for the monitored and managed agents * Achieve Target - Quality Score & Client/Customer Metrics , Regards Shruthi 9538804042

    Perks and Benefits 

    Incentives +loyalty Bonus

Salary: Not Disclosed by Recruiter

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type: Full Time, Permanent

Keyskills

Company Profile:

The Job Factory

THE JOBFACTORY is one of the leading RECRUITMENT firm in Bangalore call 9538804042
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The Job Factory Recruitment Consultant The Job factory Bengaluru / Bangalore

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