5. If not Graduate must have experience for more than 2 yrs in BPO voice process.
is the foremost priority.
4 . If not Graduate must have experience for more than 2yrs in BPO voice process.
1. Has to go through the HR round
2. Should meet Operations person in 100% of the cases for face to face round of interview.
1. Provide splendid customer services to customers in a friendly and courteous manner at all times.
2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issue is attended to promptly and all their concerns are resolved without delay.
4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
6. Ensure that customers confidential information is properly protected and only used for official purposes.
8. Channel complex customer complaints and challenges to the right quarters for effective resolution.
Required Knowledge and Skills:
1. Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
2. Strong communication skills characterized by excellent writing and speaking skills.
3. Must possess good multi-tasking skills.
4. Should have good negotiation skills and be able to influence people.
5. Ability to use computers efficiently and must learn how to use new software/CRM.
6. Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
7. Must have a keen eye for detail and follow instructions.