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Hiring for CCEs Paying from 20-25k in hand Salary.

Not Disclosed by RecruiterOpenings: 500Posted: 2 days agoJob Applicants: 959+Job Views: 4706+
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Job Description

JOB PROFILE AND SELECTION PROCESS

Process: VOICE CUSTOMER SERVICE
Job Description:
To provide a seamless experience addressing their questions or issues over the phone and to efficiently fulfill all the outlined job responsibilities to be in line with program/organization goals and expectations.
Minimum Qualifications:
1. Graduate in any discipline.
2. Must have 1 year and above experience of any BPO Voice Process(Freshers not eligible).
3. Agent should be flexible to work in 24/7 Environment, primarily in day shifts.
4. No cabs or meals provided, candidate has to commute on his/her own.
5.  If not Graduate must have experience for more than 2 yrs in BPO voice process.
Desirable qualifications:
1. Excellent English Communication skills is the foremost priority.
2. Good customer service skills & should display good analytical abilities
3. Prior experience in BPO voice process for more than a year.
4 . If not Graduate must have experience for more than 2yrs in BPO voice process.
Candidate selection:
1. Has to go through the HR round
2. Should meet Operations person in 100% of the cases for face to face round of interview.

Job Responsibilities:
1. Provide splendid customer services to customers in a friendly and courteous manner at all times.
2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issue is attended to promptly and all their concerns are resolved without delay.
4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
6. Ensure that customers confidential information is properly protected and only used for official purposes.
8. Channel complex customer complaints and challenges to the right quarters for effective resolution.

Required Knowledge and Skills:
1. Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
2. Strong communication skills characterized by excellent writing and speaking skills.
3. Must possess good multi-tasking skills.
4. Should have good negotiation skills and be able to influence people.
5. Ability to use computers efficiently and must learn how to use new software/CRM.
6. Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
7. Must have a keen eye for detail and follow instructions.

Contact Details:-
Kopel Rajput
+91 8447910045.

Address Details:
Block- A/37, Sector-60, Noida.(Opposite to Baba factory).

Requisits: Candidates must carry their updated resumes along with Aadhar cards and mention "Kopel HR" as a reference on their CVs.



Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

ienergizer (A unit of Granada Services Pri. Ltd.)
Company Profile
ienergizer (A unit of Granada Services Pri. Ltd.)
http://www.ienergizer.com
iEnergizer is one of the most progressive International Call Centers in Asia pacific region, located in Noida, India. We undertake Business Process Outsourcing (BPO) projects in Voice based & Web based processes as well as provide back office support in Gaming, Finance, Banking etc to leading fortune 500 companies around the world. iEnergizer has state-of-the-art campus at Noida spread over 1.2 million sq. ft. with our in house swimming pool, gymnasium, indoor court for badminton, table tennis and front/back lawn for sports.
View Contact Details+
Contact Details

Recruiter Name:Kanika Sharma

Contact Company:ienergizer (A unit of Granada Services Pri. Ltd.)

Telephone:8368225791

Email :kopel.rajput@ienergizer.com

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