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Hiring for Quality Analyst || Gurgaon

3 - 7 yrs

Time and Venue

7th January , 9 AM onwards

Vaco Binary Semantics Plot No 38, Sector 18, Electronic City, Gurgaon

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Best in the industry + Cabs + Meals + Shift Allowances Posted 16 days ago Job Applicants: 93 Job Views: 738

Job Description

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    Vaco Binary Semantics is hiring for Quality Analyst for one of its client (top most search engine) for Gurgaon location .

    Job Role : Quality Analyst

    Job Location : Gurgaon

    Responsibilities :
    • To conduct audits as per defined guidelines and sampling for transaction monitoring
    • To ensure timely closure of feedback
    • To create and publish regular audit reports with management and clients (daily, weekly, monthly) 
    • To identify process gaps, work with respective teams to fix gaps
    • Conduct Refresher sessions for Agents to improve Quality.
    • Lead error calibration sessions with internal or external stakeholders
    • To drive process improvement initiatives.
    • To conduct Quality related trainings, when needed
    • To conduct quality induction for new hire batch

    Job Requirements :

    • Should be well versed with G-Suite (Sheets/Doc/Slides/Forms etc)
    • Preferred to have basic Lean & Six Sigma knowledge.
    • Should have excellent communication skills (written and spoken)
    • Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis

    Interested candidates can make themselves available for the interview process on 7th Jan between 9:30 am to 2 pm at the below mentioned venue ::

    Vaco Binary Semantics
    Plot No 38, Sector 18,
    Electronic City,

    Contact Person - Konika Gupta

Salary: Best in the industry + Cabs + Meals + Shift Allowances

Industry: KPO / Research / Analytics

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above


UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Company Profile:

Vaco Binary Semantics LLP
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Walkin Interview

7th January 9 AM

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Job Posted by

Konika Gupta Recruitment Consultant Vaco Binary Semantics LLP Gurgaon


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