Hiring For Voice & Accent Trainer

3 - 5 Years
Bengaluru
Not Disclosed by Recruiter
Posted: 11 days agoOpenings: 1Job Applicants: 53Job Views: 74

Job Description

Job Responsibilities:

  • Auditing calls and sharing feedback to improve customer experience.  
  • Provide Coaching & Feedback to improve agent performance 
  • Attending reviews to share weekly results and achievements. 
  • Understanding the training needs and coming up with appropriate action plans.  
  • Share daily, weekly and monthly reports with the stakeholders.  
  • Identify areas of opportunity and develop action plans.
  • Perform additional duties as required and or requested
Qualifications:

  • In depth understanding of softer aspects of call handling 
  • Ability to train and up-skill resources on delivering brilliant customer experience 
  • Presentation skills 
  • Good communication 
  • Customer Service Attitude 
  • Conflict resolution skills 
  • Basic understanding of Audit & Coaching process
  • Feedback & Coaching skills 
  • Analytical bent of mind 
  • Good Knowledge of MS Office 
  • Interest in Role / Motivation factors 

Perks and Benefits 

As per industry Norms

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:Teaching, Education, Training, Counselling

Role Category:Teachers

Role:Trainer

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

MSI SERVICES PRIVATE LIMITED

MSI Services is a captive centre of MS International (Inc.), which started its operations in 2006, in Bangalore, India. MSI Services manages distribution centers, client servicing, IT support, and shared services for branches of its parent company. MSI Services' BPO units, with their round-the-clock service, help in the upkeep of satisfaction-levels of MSI's business partners, as well as customers.
View Contact Details+

Recruiter Name:Mohd Junaid

Contact Company:MSI SERVICES PRIVATE LIMITED

Email :MOHD.JUNAID@NAUKRI.COM

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