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Hiring for Windows Server for an MNC. Sal upto 4.5 LPA

1 - 5 yrs
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1,50,000 - 4,50,000 P.A. Posted 18 days ago Job Applicants: 127 Job Views: 149

Job Description

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    Greetings from Career Guideline!!

    We have hiring for Technical Support Associates for Windows Servers for Pune location


    • Good communication skills
    • UG and Graduates can apply
    • US shift timings (Evening and night shifts)
    • Salary upto 4.5 LPA
    • Should be comfortable doing International voice process
    • 1 year of experience in Troubleshooting Windows server

    1. UG / Grad both eligible with 1year of documented Technical Experience

    2. Designation offered : Technical Support Associate 

    Core Competencies/Skills/Knowledge :

    a. Strong Problem Solving and Troubleshooting Skills & thinks logically.

    b. Working knowledge of personal computer architecture and network architecture.

    c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies).

    d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers . They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA

    e. Working/knowledge of Microsoft Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional

    f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended.

    g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage.

    (Skills, Knowledge and Behaviors)
    • Ability to compose clear and articulate email and chat communications to customers.
    • Utilize effective communication with customers and peers.
    • Ability to summarize/paraphrase information.
    • Ability and willingness to provide pre-sales, sales, or post-sales support.
    • Knowledge of PCs and Relevant Microsoft products.
    • Ability to follow procedures and processes that are documented.

    Call Types:
    Hardware Identification and Troubleshooting
    Operating System Installation, Navigation, Configuration and Troubleshooting
    Application Navigation, Configuration and Troubleshooting
    Internet and Networking
    Protection Software Usage, Configuration and Troubleshooting

    If interested, kindly share your resume to

    Meghana- 7348836070

Salary: INR 1,50,000 - 4,50,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above


UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Career Guideline services India Pvt. ltd
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Job Posted by

Mr. Umakanta Patro Recruitment Consultant Career Guideline Mumbai


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