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IT Field Technician - Bangalaore

Milestone Technologies, Inc.
2 - 5 yrs
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Not Disclosed by Recruiter Posted 59 days ago Job Applicants: 21 Job Views: 130

Job Description

 
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    Milestone Technologies, Inc. is seeking an IT Field Tech to assist in the management of IT operations and application support at local Uber offices. This position is responsible for maintaining quality IT services and driving change for the business.

    Our goal is to deliver excellent technical and non - technical support with outstanding customer service and timeliness. This position is part of the IT team, so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast paced and high - pressure environment.



    Responsibilities
    Act as the primary contact for all internal Uber support requests.
    Provides hardware and software Service Desk support and technical education to end users on computer, mobile devices, and printers.
    Troubleshoots Mac, Windows and Linux software and hardware for end users through service desk walk - ups, chat, video conference and Jira.
    Troubleshoots iPhone and Android mobile phones, iPads, Mifi s, RDK kits and other IT related hardware in - office, such as printers.
    Sets up mobile phone, MDM, email, VPN, and internet access for users via secure company network.
    Triage, assign, resolve, or escalate all incoming tickets.
    General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi - Fi and wired connectivity to the internal network.
    Acts as smart hands services for enterprise Tech Services teams.
    Procures, provisions and deploys equipment for end users
    Work with external vendors (ie Dell, CDW, Thresher, Arkphire, etc)
    Oversees the replenishment and allocation of inventory to their appropriate locations.
    Onboarding administration.
    Prepares new hire hardware for deployment.
    Educates new hires on new software and technology related procedures to secure a swift onboarding process.
    Performs set - ups, break - downs, and transports of equipment, such as monitors on an as - needed basis for new and existing end users.
    Procures AV equipment
    Manage AV tickets and drive resolutions through the Jira ticketing system.
    Break / fix resolution for AV software and hardware
    Examines, designs, and implements new internal procedures to improve office procedures.
    Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.
    Contact and collaborate with software and hardware vendors to solve technical issues as needed.
    Qualifications
    A deep understanding of root - cause analysis.
    Strong understanding of Mac OS architecture.
    Ability to perform command line troubleshooting to resolve individual application failures.
    Mac OS X system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, VMware Fusion, Apple Remote Desktop.
    Strong knowledge of Windows. Linux knowledge is a plus.
    Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
    Troubleshooting and application support, including MS Office.
    Working knowledge the following technologies:
    Active Directory and basic AD administration
    Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups
    Cloud storage services
    Basic terminal command knowledge
    Communications and video conferencing tools, including Zoom & Teem
    Issue and bug tracking software platforms, preferably JIRA
    Documentation tools such as Confluence
    Basic network understanding including TCP / IP, UDP, IP schemas, LAN / WAN design and administration, and wireless networking is desirable.
    Experience troubleshooting for Mac and Windows as related to video conferencing
    Familiarity with Crestron, Extron, Revolab
    Understanding of analog and digital signal flow; cable termination experience a plus
    Skills

    Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues.
    Ability to apply critical thinking to complex user requests, and provide as much context and information as possible in order to deliver the best possible solution.
    Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support
    Ability to work with limited supervision and stay focused while performing repetitive tasks
    Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
    Self - motivated and detail oriented
    Ability to work with multi - functional teams and external vendors.
    Strong documentation and communication skills
    Strong time management and prioritization skills
    Ability to follow through and execute on assigned tasks
    Ability to identify and report trends
    Fluent in the native language of the country of employmen

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: IT Software - Other

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above

Education-

UG: B.Tech/B.E.

PG:M.Tech

Company Profile:

Milestone Technologies, Inc.

Milestone approaches Managed IT Services as a way to bridge the gap between people and technology. We have a passion for problem solving, and we believe that outsourcing IT can transform the way businesses use technology. In turn, employees can focus on their core competencies and work on projects that they are passionate about. Our managed services reduce costs, increase efficiency, and allow enterprises to use technology as it is meant to be usedâ??šÃ??Ã?as a tool for innovation
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