Job Description

Mac Technician

3 - 8 Years
INR 8,50,000 - 10,00,000 P.A.Posted 15 days agoJob Applicants: 468Job Views: 386

Job Description


Milestone Technologies, Inc. is seeking an IT Field Tech to assist in the management of IT operations and application support at local offices. This position is responsible for maintaining quality IT services and driving change for the business.

Our goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. This position is part of the IT team so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast paced and high-pressure environment.

Candidates should have open availability to work to weekend shifts and overnight. This is a 24/7 support position.

Job Title: IT Field Technician
Job Location: Hyderabad, India

Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.
o Act as the primary contact for internal support requests.
o Drive communication and priority within the business and client headquarters to ensure constancy across organization.
o Project manage field specific components related to operational goals and application support.
o Audits tasks to ensure quality and looks for workflow deficiencies and deploys strategies to streamline workflows.
Provides service, maintenance, repairs and upgrades for all computers and peripherals as well as routine moves, adds and changes.
o Assist remote users through chat with access problems ranging from password resets to network access failures.
o Educates employees on basic computing functions.
Contact and collaborate with software and hardware vendors to solve technical issues as needed.
Participate with a 3rd party in the developing and maintaining service level agreements and ongoing management of service level compliance and assist in driving the support knowledge base.
Develop an overall training strategy based on customer needs through the development and maintenance of policies and standard operating procedures.
Prepare the office for new product / service releases and stay on the forefront of emerging industry practices, ensuring compliance with IT security and general controls.
Provide technical troubleshooting and problem solving.
o Provide basic A/V, mobile device management, and network support.
o Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
o Performs break/fix or remote installations as needed.
Triage, assign, and escalate all incoming tickets.
Onboarding administration.
o Prepares new hire hardware for deployment.
Responsible for maintaining local inventory accuracy and coordinating equipment logistics.
o Order, receive, unboxing and organizing deliveries.
o Track and issue hardware, software, and peripherals.

A deep understanding of root-cause analysis.
Strong understanding of Mac OS architecture.
o Ability to perform command line troubleshooting to resolve individual application failures.
o Mac OS X system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, iWork, VMware Fusion, Apple Remote Desktop.
Strong knowledge of Windows is a plus.
o Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
o Troubleshooting and application support, including MS Office.
Working knowledge the following technologies:
o Active Directory and basic AD administration
o Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups
o Cloud storage services
o Basic terminal command knowledge
o Communications and video conferencing tools, including Zoom and WebEx
o Issue and bug tracking software platforms, preferably JIRA
o Documentation tools such as Confluence
o Familiarity with Casper Endpoint Management Solutions.
Experience supporting TCP/IP networks, LAN/WAN design and administration, and wireless networking is desirable.
Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support for local employees.
o Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues.
Ability to apply critical thinking to complex user requests, and provide as much context and information as possible in order to deliver the best possible solution.

Salary: INR 8,50,000 - 10,00,000 P.A.

Industry:IT-Hardware & Networking

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Milestone Technologies

Milestone is a Managed Service Provider that uses a holistic approach to bridge the gap between technology and people. At Milestone, we go above and beyond the typical scope of day-to-day, break-fix issues to supply proactive and comprehensive IT services. We make it our mission not only to resolve your IT problems, but study and improve the overall workflow and functionality of your business. Our mission is to revolutionize the way IT is deployed and supported worldwide. Every service we provide is driven by experienced people who are determined to help our clients achieve their goals by understanding their business and aligning our resources accordingly. We exist to simplify IT, save resources, foster growth, and facilitate innovation-all of which streamline the path to success. We've been transforming IT since 1997, when President and CEO Prem Chand founded Milestone. Nearly two decades later, we are expanding as quickly as the high tech industry, with a consistent 25% growth rate over the last 9 years and more than 1,700 employees serving a substantial client base-currently over 200 companies in 18 countries. Today, Milestone's driven by skilled and experienced people who are determined to shape the way technology is delivered.
View Contact Details+

Recruiter Name:Vimal Raj

Contact Company:Milestone Technologies


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