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IT Helpdesk Analyst ( Voice Process ) - Blackbelthelp

1 - 6 yrs
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3,50,000 - 7,00,000 P.A. Openings: 10 Posted 30+ days ago Job Applicants: 363 Job Views: 788

Job Description

 
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    Job Title: IT Helpdesk Analyst (Voice Process)

    Location: Gurgaon

    Shift Timings: Rotational (24*7)

    Share your resume: john_bashir@blackbelthelp.com


    Job Description:


    < Provide friendly, courteous, and quality support to all users.

    < Strive to meet or exceed all SLA goals.

    < Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.

    < Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e. software, hardware and client specific applications).

    < Document customer requests in the appropriate issue tracking system.

    <Route tickets accurately to client level support when needed.
    Stay current on and adhere to established policies, procedures, and documentation.

    < Be a subject matter expert in the full suite of supported client system and processes.

    Note: We need candidates who can join asap.
               No Transport facility.

Salary: INR 3,50,000 - 7,00,000 P.A.

Industry: IT-Software, Software Services

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time

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Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

Blackbelthelp

BlackBeltHelp was formed in 2013 by a consortium of colleges and universities who were dissatisfied with the quality and cost of services from vendors such as Ellucian®, Blackboard®, and Pearson®.

BlackBeltHelp produces OneStop, the leading artificial intelligence, and predictive analytics-powered higher education customer service and student success SaaS platform which is used by over 200 institutions and supports over 6 million students. Colleges and universities partner with BlackBeltHelp to provide an Amazon®-like customer service experience, retain students and increase enrollment. BlackBeltHelp also supports schools districts and healthcare organizations.
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Blackbelthelp Lead Talent Acquisition Blackbelthelp

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