Technical support and troubleshooting of BMC Action Request System, ITSM applications, Digital Workplace, Smart IT, Smart Reporting, SQL database, and other integrations.
Implementation of new solutions or products according to the Remedy roadmap.
Collaboration with the BMC Discovery Team to support, develop, and mature the CMDB.
Support of integrations of monitoring tools such as BMC Patrol and Truesight.
Support day-to-day operations and maintenance of the Remedy environment.
Fulfill incidents and requests 24x7 from users as escalated, and work with the customer to help implement solutions.
Collaborate closely with ITSM SMEs to understand requirements and implement ITSM solutions.
Work with vendors to resolve issues
Required Candidate profileExperience Required
5-9 years of experience with supporting and developing BMC Remedy Action Request System applications
5-9 years of experience with supporting and developing BMC Remedy ITSM suite of applications (Incident, Problem, Change, Asset, Knowledge, SRMS)
2 years of experience with administering BMC Remedy CMDB and Normalization/ Reconciliation jobs
2 years of experience with supporting and developing BMC Atrium Integrator jobs/ transformations
Experience in any windows based scripting language
Experience with MS SQL reporting and data analysis tools
Experience interacting and assisting customers with Remedy issues
Experience in Remedy 9.1 or later
Experience with BMC Digital Workplace, BMC SmartIT, BMC Smart Reporting
Experience with Pentaho Spoon
Experience with HTML, web services, Microsoft IIS, Apache Tomcat
Experience using Microsoft SharePoint
ITIL foundation certification
Technical knowledge of Remedy workflows, ability to troubleshoot using Remedy log files.
Knowledge and support of all aspects of BMC Remedy ITSM modules, processes, integrations, and customizations.
Knowledge of Atrium Integrator jobs and Spoon tool.
Knowledge of MS SQL databases and reporting.
Knowledge of code deployment and upgrade methodologies.
Knowledge of webservices and RESTful APIs.
The ability to work in several areas of software development as part of a team or independently.
Strong analytical, problem solving, troubleshooting, and organizational skills.
The ability to work in a dynamic, fast-paced, 24x7 work environment.
The ability to manage multiple projects and tasks concurrently.
Self-motivated with the ability to work with minimal supervision.
Excellent customer service skills.
Active team participation and demonstrated teamwork and consensus building skills.
Strong English verbal and written communication skills.
Working knowledge of and adherence to ITIL principles.
Follow BMC recommended best practices.
Salary: Not Disclosed by Recruiter
Industry:IT-Hardware & Networking
Role:Technical Support Engineer
Employment Type:Full Time, Permanent
Desired Candidate Profile
Doctorate:Doctorate Not Required
Micron Technology Operations India LLP
Contact Company:Micron Technology Operations India LLP