IT Software Engineer – Remedy ARS

5 - 9 Years
Not Disclosed by Recruiter

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Posted: 8 days agoOpenings: 1Job Applicants: 25Job Views: 111

Job Description


Technical support and troubleshooting of BMC Action Request System, ITSM applications, Digital Workplace, Smart IT, Smart Reporting, SQL database, and other integrations.

Implementation of new solutions or products according to the Remedy roadmap.

Collaboration with the BMC Discovery Team to support, develop, and mature the CMDB.

Support of integrations of monitoring tools such as BMC Patrol and Truesight.

Support day-to-day operations and maintenance of the Remedy environment.

Fulfill incidents and requests 24x7 from users as escalated, and work with the customer to help implement solutions.

Collaborate closely with ITSM SMEs to understand requirements and implement ITSM solutions.

Work with vendors to resolve issues

Required Candidate profile

Experience Required

5-9 years of experience with supporting and developing BMC Remedy Action Request System applications

5-9 years of experience with supporting and developing BMC Remedy ITSM suite of applications (Incident, Problem, Change, Asset, Knowledge, SRMS)

2 years of experience with administering BMC Remedy CMDB and Normalization/ Reconciliation jobs

2 years of experience with supporting and developing BMC Atrium Integrator jobs/ transformations

Experience in any windows based scripting language

Experience with MS SQL reporting and data analysis tools

Experience interacting and assisting customers with Remedy issues


Experience in Remedy 9.1 or later

Experience with BMC Digital Workplace, BMC SmartIT, BMC Smart Reporting

Experience with Pentaho Spoon

Experience with HTML, web services, Microsoft IIS, Apache Tomcat

Experience using Microsoft SharePoint

BMC certifications

ITIL foundation certification


Technical knowledge of Remedy workflows, ability to troubleshoot using Remedy log files.

Knowledge and support of all aspects of BMC Remedy ITSM modules, processes, integrations, and customizations.

Knowledge of Atrium Integrator jobs and Spoon tool.

Knowledge of MS SQL databases and reporting.

Knowledge of code deployment and upgrade methodologies.

Knowledge of webservices and RESTful APIs.

The ability to work in several areas of software development as part of a team or independently.

Strong analytical, problem solving, troubleshooting, and organizational skills.

The ability to work in a dynamic, fast-paced, 24x7 work environment.

The ability to manage multiple projects and tasks concurrently.

Self-motivated with the ability to work with minimal supervision.

Excellent customer service skills.

Active team participation and demonstrated teamwork and consensus building skills.

Strong English verbal and written communication skills.

Working knowledge of and adherence to ITIL principles.

Follow BMC recommended best practices.

Salary: Not Disclosed by Recruiter

Industry:IT-Hardware & Networking

Functional Area:IT Software - Network Administration, Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


UG:Any Graduate

PG:Any Postgraduate

Doctorate:Doctorate Not Required

Company Profile

Micron Technology Operations India LLP

Micron Technology is a world leader in innovative memory solutions that accelerate intelligence and transform how the world uses Information. We offer the industry's broadest portfolio, driving forward life-enriching trends including artificial intelligence, machine learning, and autonomous vehicles in segments such as cloud, data center, networking and mobile. Backed by 40 years of memory and storage expertise, we're redefining the future by helping the world take advantage of this huge opportunity by providing faster and more efficient access to data. Data that holds massive opportunities when the right technology is available to extract the information and insights needed to shape change. And this technology is memory. Memory is designed to manage data. Store it, move it, help us access it. The golden age of data is well underway, and with it comes the age of memory and storage.
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Recruiter Name:HR

Contact Company:Micron Technology Operations India LLP

Reference Id:133194