Greetings from Culminant Outlook!!!
We are hiring for "Sec Ops" for a MNC.
Position : Sec Ops
Experience : 0 - 3
Job Location : Chennai
salary : not a constraint
Notice period : Immediate -30 days
Candidate must work in Night Shift.
looking for strong knowledge in below-mentioned Job Description.
* Utilizes Client platform (PEGA/AWS) to respond to service inquiries from customers and resolve
complex or expansive issues across multiple systems and platforms
* Identify, research, and resolve customer issues
* Follow-up on all customer requests via chat and emails.
* Maintains detailed knowledge of a subset of product and service offerings to customers
* Analyzes risk areas and identifies solutions to meet customer's needs
* Ensuring Information security for sensitive data
* Balancing NPS and ensuring a positive customer experience while managing / minimizing
* Accurate reporting of MIS/Timekeeping
* Undertake other assignments as given by the Team Lead/Manager
* Apply professional attitude and image for all internal and external customers
* Must possess excellent PC and keyboarding skills (40 WPM - typing speed; 90% accuracy)
* Must possess good verbal and written communication skills to include proficiency with grammar,
spelling and punctuation
* Must possess good analytical skills
* Courteous with strong customer service orientation
* Dependable with proficient attention to detail
* Previous experience in Banking / Cards operations will be a plus.
* Persuasiveness and a willingness to resolve customer queries
* Must possess superior observation skills and the ability to function in a fast-paced environment
where standards of quality and timeliness are established
* Must possess procedure driven judgment in order to find the best solution to an issue
* Must be goal oriented
Preferred personal attributes :
* Highly motivated & self-driven
* Result orientated
* Customer orientated
* Analytical thinking
Shift of operations:
* US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week.
Interested candidates can share the updated CV!!!