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Immediate Opening : Sec Ops : MNC : Chennai

0 - 3 yrs
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Not Disclosed by Recruiter Posted 17 days ago Job Applicants: 27 Job Views: 91

Job Description

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    Dear professionals!!!
    Greetings from Culminant Outlook!!!
    We are hiring for "Sec Ops" for a MNC.
    Position                     : Sec Ops
    Experience                : 0 - 3
    Job Location              : Chennai
    salary                         : not a constraint
    Notice period              : Immediate -30 days
    Candidate must work in Night Shift.
    looking for strong knowledge in below-mentioned Job Description.
    Job Description:
    * Utilizes Client platform (PEGA/AWS) to respond to service inquiries from customers and resolve
    complex or expansive issues across multiple systems and platforms
    * Identify, research, and resolve customer issues
    * Follow-up on all customer requests via chat and emails.
    * Maintains detailed knowledge of a subset of product and service offerings to customers
    * Analyzes risk areas and identifies solutions to meet customer's needs
    * Ensuring Information security for sensitive data
    * Balancing NPS and ensuring a positive customer experience while managing / minimizing
    operating losses.
    * Accurate reporting of MIS/Timekeeping
    * Undertake other assignments as given by the Team Lead/Manager
    * Apply professional attitude and image for all internal and external customers
    * Must possess excellent PC and keyboarding skills (40 WPM - typing speed; 90% accuracy)
    * Must possess good verbal and written communication skills to include proficiency with grammar,
    spelling and punctuation
    * Must possess good analytical skills
    * Courteous with strong customer service orientation
    * Dependable with proficient attention to detail
    * Previous experience in Banking / Cards operations will be a plus.
    * Persuasiveness and a willingness to resolve customer queries
    * Must possess superior observation skills and the ability to function in a fast-paced environment
    where standards of quality and timeliness are established
    * Must possess procedure driven judgment in order to find the best solution to an issue
    * Must be goal oriented
    Preferred personal attributes :
    * Highly motivated & self-driven
    * Result orientated
    * Customer orientated
    * Analytical thinking
    Shift of operations:
    * US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week.
    Interested candidates can share the updated CV!!!

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: Accounts , Finance , Tax , Company Secretary , Audit

Role Category:Other


Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

Culminant Outlook

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