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Immediate Opening for IT Helpdesk for Punechakan

1 - 2 yrs
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70,000 - 1,75,000 P.A. Openings: 1 Posted 12 days ago Job Applicants: 78 Job Views: 181

Job Description

 
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    We have opening for IT Helpdesk Coordinator for Pune location.

    Position - IT Helpdesk Coordinator

    CTC - 15-16K

    Location - Pune Chakan

    Gender - Male/Female

    Notice Period - Immediate to 15days

    Job Description:-

    Responsible for logging tickets, monitoring, assigning tickets to respective support engineers.
    Providing first level of remote technical support to clients.
    Making sure that the tickets are responded within the required time frame to meet the SLAs.
    Escalating the calls to support manager if tickets are not responded or resolved within the time.
    Vendor management.
    IT assets management.
    Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers.
    Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement.


    Interested Candidates please share your updated CV at tarannum.khan@teamcomputers.com




Salary: INR 70,000 - 1,75,000 P.A.

Industry: IT-Hardware & Networking

Functional Area: IT Hardware , Technical Support , Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

Team Computers Pvt. Ltd.

Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country.

At Team, we look at ourselves as a bridge between the world of business challenges and the world of IT solutions. With a total turnover of 600 crore last year and nationwide presence we are emerging as one of the most potential growing companies.
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