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Immediate Opening for Product Support - B.E / (CS) Only Male

0 - 1 yrs

Time and Venue

22nd April - 24th April , 9 AM onwards

codemantra Pvt Ltd. IIFL Towers, 3rd floor, 143, MGR Main Road, Kandanchavadi, Perungudi, Chennai, Tamil Nadu - 600096

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1,25,000 - 2,50,000 P.A. Openings: 2 Posted 9 days ago Job Applicants: 233 Job Views: 780

Job Description

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    Job Description:

    1. Review user support requests and escalate tickets that they cant solve personally
    2. Preparation of system features and functions including creating guides and quick references that can be directly accessed by internal team
    3. Keep up with product releases understanding what is changing and helping to communicate with customers and updating support materials
    4. Solve problem and document problem resolution
    5. Maintain the FAQs, guides and tutorials required for product support
    6. Act as a liaison between engineering and customer to resolve incidents
    7. Maintain and determine ways to improve the customer experience, demonstrating a strong client-focus with professional communication always.
    8. On-board customers to the support portal
    9. Exercise judgment within defined practices and procedures, provide status on progress and makes recommendations on process improvements.
    10. Manage work assignments, priorities, and schedules with input from senior specialists or direct manager
    11. Report on the Support tickets
    12. Rapidly learn business and technology concepts while completing open tickets with concurrent deadlines.

    Desired Candidate Profile:

    1. Bachelors Degree in Computer Science or IT or BTech
    2. Excellent written and oral communication skills
    3. Ability to communicate in a confident manner with customers that have support needs
    4. Exceptional interpersonal skills to interface with clients, prospects, and colleagues
    5. Ability and desire to work in a fast-paced environment (maybe demanding or unstructured work environment)
    6. Familiarity with basic office productivity software
    7. Strong analytical skills including proficiency in Microsoft Excel
    8. Only Male Candidate

Salary: INR 1,25,000 - 2,50,000 P.A.

Industry: IT-Software / Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Other


Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above


UG: B.Tech/B.E. - Computers

PG:M.Tech - Any Specialization, Computers, MCA - Computers

Doctorate:Doctorate Not Required

Company Profile:

codeMantra Pvt Ltd

Codemantra uses technology, automation, process management and deep industry experience to design innovative solutions that improve the competitive position of our publishing partners. Simply put, we give you an edge.
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Walkin Interview

22nd April - 24th April 9 AM

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Job Posted by

David Assistant Manager - HR codeMantra Pvt Ltd Chennai


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