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Indusind Bank Limited | Acquisition / Asst. Acquisition Manager / CSM

0 - 5 yrs
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2,00,000 - 4,50,000 PA. Openings: 30 Posted 2 days ago Job Applicants: 24000+ Job Views: 144500+

Job Description

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    Job Responsibility includes overall Manage & Supervise operations in the Branch with the objective of delivering timely, efficient & productive processing service within the statutory, regulatory and operation norms of the Bank along with the allocated targets/business pertaining to CA & Trade & FX through market.

    Responsibility Areas:-

    Transactions :- Monitor, track and adhere to daily responsibilities, oversee processing of transactions, manage ATMs/Cash/lockers, authorize and verify branch instructions, monitor adherence to processes, resolve escalated issues in order to ensure timely and effective execution of transactions.

    Operations and Systems Management:-
    Track market and regulatory changes, monitor, implement changes, ensure systems back-up, align systems with environment changes in order to ensure continuity & adequacy of operations.

    Customer Service:-
    • Set service standards, ensure resolution of customer grievances, monitor customer services by team, address escalated issues and thereby ensure smooth relationship with clients. 
    • People Management Coach, counsel, guide and motivate team members, set targets, monitor performance, define work processes / systems and create a performing team with conducive work environment. Ensure that the Branch meets the BQ score.
    • Manage portfolio of acquired customers, relationship building, value chain evaluation and deepening of relationships on CA & TFX 
    • Profiling clients which further aid in cross selling of other bank products and services.
    • Initiates identification and development of new business segments and geographical areas to generate business opportunities.
    • Ensures adherence processes and policies and daily activity goals assigned.
    • Understands customer requirements and advises them objectively
    • Train and share knowledge with his team members on all products and processes.
    • Deliver assigned Revenue and Number targets for the team.
    • Identify opportunities and generate sales opportunities through database deals and Corporate/bulk tie ups.
    • Conducting kiosk activities in corporates.
    • Adheres to all company policies, procedures and business ethics codes.
    • Follow and adhere to the strict KYC norms set for the team.

    • Educational / Professional Qualification Graduation / MBA (Preferred)
    • Technical Knowledge Thorough understanding of Bank Operations, Regulatory Framework (KYC, AML etc.)
    • Work Experience (in yrs) Minimum of 0 - 5 years of experience in Retail Banking Operations or Fresher are applicable.
    • This is Bank Pay-Roll/On-Roll Job.
    • Must be having some basic knowledge about banking financial services & terms.
    • Candidate must be Good Communication skill.

    Note => Interested candidates need to apply on same or forward Resumes/CV's at :

    Applied candidate will receive shortlisted email (If his/her Profile will be shortlisted) then only they can come for the interview.

    => For any query contact with us:
    Note: Strictly Do Not Call unofficial timings.
    Call between 10 am to 5 pm only
    +91-9910199169, 9643853864

Salary: INR 2,00,000 - 4,50,000 PA.

Industry: Banking, Financial Services, Broking

Functional Area: Financial Services , Banking , Investments , Insurance

Role Category:Retail/Personal Banking

Role:Customer Service Manager

Employment Type: Full Time, Permanent



PG:Any Postgraduate

Doctorate:Doctorate Not Required

Company Profile:

Career Empower

IndusInd Bank Limited.
IndusInd Bank Limited is a Mumbai based Indian new generation bank, established in 1994. The bank offers commercial, transactional and electronic banking products and services. IndusInd Bank was inaugurated in April 1994 by then Union Finance Minister Manmohan Singh Indusind Bank is the first among the new-generation private banks in India.
The bank started its operations with a capital amount of Rs. 1 billion among which Rs. 600 million was donated by the Indian Residents and Rs. 400 million was raised by the Non-Resident Indians. The bank has specialized in retail banking services and continuously upgrades its support systems by introducing newer technologies. It is also working on expanding its network of branches all across the country along with meeting the global benchmark. According to the bank, its name is derived from the Indus Valley Civilisation.
IndusInd Bank has 800 branches, and 1500 ATMs as of April 2016.[7] It also has a representative office in London and another in Dubai. Mumbai has the maximum number of bank branches followed by New Delhi and Chennai. The bank has also proposed to double the branches count to 1200 by March 2017.
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