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Infosys BPM- Hiring for International Voice Process- Pune

Infosys BPM Limited
0 - 3 yrs
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Not Disclosed by Recruiter Posted 7 days ago Job Applicants: 504 Job Views: 988

Job Description

 
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    Infosys BPM- Hiring for International Voice Process- Pune

    Eligibility Criteria-
    Job Title: Customer Voice Support - CSR
    Domain: Voice, Customer Service
    Work Location:  Pune
    Qualification- Any graduate (Freshers / Experience - No active backlogs- freshers 2018 batch) 0 - 3 years experience
    Shifts - 24 / 7 rotational shift 



    Job Description
    The Universal Agent is responsible for customers related queries. Provide basic Customer service. Universal Agent is also responsible for providing first class support for non-technical inquiries and escalations coming from business customers.


    - Excellent communications skills (Written and spoken)
    - Willing to Work in 24/7 shifts
    - Willing to work for International Voice Process
    - Any graduate /PG (Freshers 2018 batch with no active backlogs)
    - Work location Bangalore.

    SKILLS:

    Strong written and verbal communication skills
    Good PC skills.
    Good customer convincing skills
    Strong analytical skills
    Excellent time management skills
    Problem solving and working through ambiguous situations
    Attention to detail and accuracy
    Exceptional customer service skills

    CORE ACTIVITIES:
    Receive and resolve inbound customer support queries via a phone queue or web tickets.
    Handle and resolve customer queries via inbound phone calls, emails or web chat.
    Provide support on non-technical inquiries
    Maintain awareness of competitive activity and opportunities for product development
    Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
    Utilize other the customer service skills efficiently.
    Research and resolve customer inquiries for the various products and services .
    Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
    Must meet or exceed individual performance goals and metrics focused on providing customer support.


    Candidates good in communication and willing to work in voice process can apply!!
    If interested, please send in resume to Bhavana.c@infosys.com


    Thanks
    Bhavana
    Infosys Recruitment Team.

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

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Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

Infosys BPM Limited

Infosys BPM, the business process outsourcing subsidiary of Infosys (NYSE: INFY), is an end-to-end outsourcing services provider. Infosys BPM addresses your business challenges and unlocks business value by applying proven process methodologies with integrated IT and business process outsourcing solutions. The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness, and optimize business processes. The company focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements, and process reengineering.
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Job Posted by

Sruthi B Team Lead Infosys BPO Bengaluru / Bangalore

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