Infrastructure Service Management

2 - 6 Years
Not Disclosed by Recruiter

Clicking apply will take you to the company’s website

Posted: 31 days agoOpenings: 1Job Applicants: 62Job Views: 147

Job Description

Role : Cloud Services Operations

Role Description : Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.

Must Have Skills : Infrastructure Service Management

Good To Have Skills : Cloud Infrastructure

Key Responsibilities : Monitor major incidents P1/P2 and ensure resolution within SLAsMonitor all other incidents and changes are handled as per the SLAsPrepare MIR/RCAs and ensure they are delivered at the agreed timeframeEnsure coverage during support windowHandle Major incident bridge and incident communications

Technical Experience : iMonitor, manage and prioritize all service aligned queues ensuring service levels are maintainediiEnsure CAB/Change process is compiled to with delivering business and IO requestsiiiFirst escalation point and manager of severity 1 incidents including internal and client communicationsivCreate Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actions

Professional Attributes : Take part in 24x7 Shift Rotations including Morning ,Evening and Night ShiftsWork out of hours evenings, nights, weekends, bank holidays at reasonable request to perform production changesBe flexible in the work and platforms worked on

Educational Qualification : Graduate

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.


We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at immediately.
View Contact Details+

Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:231762