Infrastructure Service Management

9 - 11 Years
Bengaluru
Not Disclosed by Recruiter

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Posted: 14 days agoOpenings: 1Job Applicants: 222Job Views: 340

Job Description

    Role :Cloud Operations Engineer
  • Role Description :Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents /requests.
  • Must Have Skills :Infrastructure Service Management,No Technology Specialty
  • Good To Have Skills :
  • Job Requirements : Key Responsibilities : Monitor, manage and prioritise all service aligned queues ensuring service levels are maintained and eliminating backlogs for all assigned clientsEnsure CAB/change process is handled as per laid out processes for assigned clientsSecond escalation point and manager of Severity 1 incidents including internal and client communicationsInvoke Escalation procedures and manage unresolved major incidentsReview Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actions
  • Technical Experience : 9 to 11 years in an IT infrastructure environment handling E2E service management operations and exposure in team managementHas handled E2E Service Management OperationsITIL V3 Foundation certification MUST HaveITIL V3 Intermediate certification atleast 2 modules preferably Service Operations and Service Transition/ CSIPeople ManagementAbility to co-ordinate with multiple teams across all domainsHas handled E2E Service Management OperationsGood Communication Skills
  • Professional Attributes : Understanding of Cloud environment Managed Client transitionsHands on experience in working in a multi-client environment Has worked on Automations initiativesHands on experience in Service NOW
  • Educational Qualification : Bachelors degree
  • Additional Information : Responsible for the delivery of, Incident, Problem, Change Configuration Management

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Network Administration, Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:IT/Networking-Manager

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:235810

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