Infrastructure Service Management

2 - 6 Years
Gurgaon
Not Disclosed by Recruiter

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Posted: 12 days agoOpenings: 1Job Applicants: 36Job Views: 77

Job Description

  • Role : SW/Application Tech Support Practitioner
  • Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills : Infrastructure Service Management,No Technology Specialty
  • Good To Have Skills :
  • Job Requirements : Key Responsibilities : ITIL Incident Manager ensures that standardized methods and procedures ITIL v3 are used for efficient and prompt handling of all /incidents in order to minimize the impact of incidents upon client end service quality and consequently identifies opportunities to improve the day-to-day operations of the client supportedCentral Communication point for Major Incidents Driving the efficiency and effectiveness of the incident management process
  • Technical Experience : ITIL V3 Foundation certificationKnowledge of the connecting processes like problem, change, event managementGood and clear communication skills with multiple levels of an organization, including interaction with senior level business partners within the company/clientExcellent ability to manage multi task high priority efforts/ competing priorities and flexibility to adjust into 247 environmentsSelf-driven and resourceful to achieve goals independently as well as work well in groups
  • Professional Attributes : 247 incident mgmtAlternate Weekend on call supportHandling P1/P2 bridge callsNight shifts and rotational shift every monthGood communication skillsUS holidays
  • Educational Qualification : University degree in IT Discipline or any other disciple
  • Additional Information : Good working knowledge on MS Office Word, Excel, PowerPoint

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:226800

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