Infrastructure Service Management

2 - 6 Years
Gurgaon
Not Disclosed by Recruiter

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Posted: 9 days agoOpenings: 1Job Applicants: 77Job Views: 170

Job Description

  • Role : Cloud Operations Architect
  • Role Description : Analyze client requirements and optimize Cloud services architecture for performance and cost. Develop and own the technical roadmap for relevant service lines and backlog to ensure consistent architecture. Deliver an optimized infrastructure services design leveraging public, private, and hybrid Cloud architectures and services. Act as subject matter expert for the client as related to technical architecture aspects of infrastructure services.
  • Must Have Skills : Infrastructure Service Management
  • Good To Have Skills : Cloud Infrastructure
  • Job Requirements : Key Responsibilities : Central Communication point for Major Incidents Driving the efficiency and effectiveness of the incident management processRespond to user/client escalations and engage functional escalation and Management escalation as requiredParticipate in incident management meetings, drive initiate SRT bridgeDrive metrics for Hopping, backlog, reopen tickets ageing ticketsIdentify process improvements driving Service management best-practice and process standardization
  • Technical Experience : Ensure support teams are aware of current incident process and adhere to itMonitor SLAs of Incident management function and producing management information, including KPIs and reports
  • Professional Attributes : ITIL Incident Manager ensures that standardized methods and procedures ITIL v3 are used for efficient and prompt handling of all /incidents in order to minimize the impact of incidents upon client end service quality and consequently identifies opportunities to improve the day-to-day operations of t
  • Educational Qualification : University degree in IT Discipline ITIL V3 Foundation certification
  • Additional Information : Knowledge of the connecting processes like problem, change, event management Good and clear communic

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:228561

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