Infrastructure Service Management

2 - 6 Years
Mumbai
Not Disclosed by Recruiter

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Posted: 30 days agoOpenings: 1Job Applicants: 36Job Views: 94

Job Description

  • Role : Service Management Practitioner
  • Role Description : Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
  • Must Have Skills : Infrastructure Service Management
  • Good To Have Skills : No Technology Specialty

Job Requirements :


  • Key Responsibilities : entral Communication point for Major Incidents Driving the efficiency and effectiveness of the incident management processRespond to user/client escalations and engage functional escalation and Management escalation as requiredParticipate in incident management meetings, drive initiate SRT bridgesDrive metrics for Hopping, backlog, reopen tickets ageing ticketsIdentify process improvements driving Service management best-practice and process standardizationEnsure support teams are aware o

  • Technical Experience : ITIL V3 Foundation certification Knowledge of the connecting processes like problem, change, event managementGood and clear communication skills with multiple levels of an organization, including interaction with senior level business partners within the company/client Excellent ability to manage multi task high priority efforts/ competing priorities and flexibility to adjust into 247 environmentsSelf-driven and resourceful to achieve goals independently as well as work well in groups

  • Professional Attributes : 247 roleAlternate Weekend on call supportHandling P1/P2 bridge callsNight shifts and rotational shift every monthGood communication skillsUS holidays

  • Educational Qualification : Graduate

  • Additional Information : Good working knowledge on MS Office Word, Excel, PowerPoint

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Network Administration, Security

Role Category:Programming & Design

Role:Software Developer

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:231866

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