Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills : Infrastructure Service Management
Good To Have Skills : Service Operations
Key Responsibilities : Flexible to work in 24x7 environmentEnsure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level AgreementsAccountable for overall Incident/Major incident Management processExcellent client handling skillsExcellent team management skillsAccountable for handling and managing Major other priority bridgesTimely and correct communication to all stakeholders whenever and wherever req
Technical Experience : Knowledge about ITIL processes is a must; ITIL Foundation Certified preferredGood knowledge of MS Office SuiteReview Analysis
Professional Attributes : Good communication and collaboration skillsAbility to develop operational documentationTeam player who also works well independently; self-motivated
Educational Qualification : Graduation with ITIL processes knowledge