Infrastructure Service Management

2 - 6 Years
Pune
Not Disclosed by Recruiter

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Posted: 16 days agoOpenings: 1Job Applicants: 363Job Views: 730

Job Description

Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must Have Skills : Infrastructure Service Management

Good To Have Skills : Service Operations

Key Responsibilities : Flexible to work in 24x7 environmentEnsure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level AgreementsAccountable for overall Incident/Major incident Management processExcellent client handling skillsExcellent team management skillsAccountable for handling and managing Major other priority bridgesTimely and correct communication to all stakeholders whenever and wherever req


Technical Experience : Knowledge about ITIL processes is a must; ITIL Foundation Certified preferredGood knowledge of MS Office SuiteReview Analysis


Professional Attributes : Good communication and collaboration skillsAbility to develop operational documentationTeam player who also works well independently; self-motivated


Educational Qualification : Graduation with ITIL processes knowledge

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role Category:Programming & Design

Role:Team Lead/Technical Lead

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:221256

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