Infrastructure Service Management Professional

8 - 10 Years
Bengaluru
Not Disclosed by Recruiter

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Posted: 13 days agoOpenings: 1Job Applicants: 191Job Views: 268

Job Description

  • Role :Cloud Services Operations
  • Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
  • Must Have Skills :Infrastructure Service Management
  • Good To Have Skills :Change Management
  • Job Requirements : Key Responsibilities : Responsible for the delivery of Change, Incident, Problem and Configuration Management for a given servicesProvide a Service Management point of escalation for the Delivery Centers on the service including point of contact for offshore SM teamsPerform an operational Service Management hands on role including:Monitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogsEnsure CAB / change process is complied with delivering business
  • Technical Experience : Identify, investigate and resolve client Service Management issues eg ensuring quality of information in incident, change and problem records is high and issues are managed or escalated promptly Work closely with the Service Delivery Manager to identify and implement Service Improvements demonstrating an increase in the quality of service and a reduction in costMonitor the Service Management supply versus demand for the given servicesPOC for the Service Management team for the transition
  • Professional Attributes : Effectively manage the performance and availability of SMCsReporting of Client SLAs by consolidating data ad crating effective reports wih summarized analysisManage the client calls by on time delivering the required reports Thrive to minimize teams efforts by reducing manual efforts and automate
  • Educational Qualification : graduate

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Network Administration, Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:IT/Networking-Manager

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:235807

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