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Insight Business Machines Professional - IT Helpdesk

3 - 8 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 631 Job Views: 523

Job Description

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    Roles and responsibilities 

    - Respond to requests for technical assistance in person, via phone, electronically

    - Diagnose and resolve technical hardware and software issues through resources

    - Research questions using available information resources

    - Advise user on appropriate action

    - Follow standard help desk procedures

    - Log all help desk interactions

    - Administer help desk software

    - Redirect problems to correct resource

    - Identify and escalate situations requiring urgent attention

    - Track and route problems and requests and document resolutions

    - Prepare activity reports

    - Inform management of recurring problems

    - Stay current with system information, changes and updates

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Hardware , Technical Support , Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type: Permanent Job, Full Time



UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Insight Business Machines


Established in 1992, Insight Business Machines Pvt. Ltd. is today an 205+ people with a reach that spans the entire country, and a repertoire of clients that include some of the top companies in the Indian industry. Through our collaborations with global IT giants like IBM, Hewlett Packard Enterprise, Huawei, Dell, HP, Lenovo, EMC , Oracle , NetApp, Microsoft, VMWare, Citrix , F5, Adobe, Redhat, Extreme Networks, Cisco, Fortinet, Juniper, Palo Alto Networks, APC, Symantec, and others, we bring the best of technologies at the most competitive prices.
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