International Voice Process Associate

1 - 4 Years
Chennai
Not Disclosed by Recruiter

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Posted: 14 days agoOpenings: 1Job Applicants: 10+Job Views: 453

Job Description

 

Introduction:

We are hiring for International Voice Process- for freshers and tenure at Cognizant. If you're interested to work in US shift, we'd love to connect with you.



Responsibilities:

Contact and interact with potential customers in US in order to locate new business.

Understand customer issues and route to the appropriate team.

Drive higher Customer satisfaction.

Handle critical customer issues and follow up to ensure proper action is taken.

Maintain accurate records of the prospects and track them on a daily basis.

Required Candidate profile

 

Requirements:

Overall Experience-

1 - 4 Years


Mandatory Skills/Experience:

  • Candidates must have at least 1 year of international BPO voice experience
  • Should be familiar with Healthcare / AR Caller /Customer support
  • Excellent Communication & Listening skills
  • Must have good English narrative skills.
  • Willingness to work in permanent night shift

Desirable Skills/Experience:

  • Good to have analytical, presentation skill
  • PC proficiency to include Microsoft Office Excel, Word, and Outlook
  • Good to have analytical, presentation & communication skill
  • Willing to work in BPO industry

Others:

Freshers with excellent communication and good narrative skills can apply.


Benefits:

  • Exposure to new processes and technologies.
  • Competitive salary at par with the best in the industry.
  • Flexible and employee friendly environment.

NOTE:

  • Mention "Alan HR" at the top of the resume
  • Candidates with excellent communication are only applicable for this process
  • Candidates interested to work in International Voice Process and to work in night shift are only eligible for this process
  • Candidates who attended the interview in the last 3 months will not be proceed further.
  • Minimum of 10+2+3/4 years' education pattern with supporting documents is mandatory (2017, 2018, 2019 pass outs only)
  • For 2019 Graduates - All 5/7 Semesters original mark sheets and Final Semester online attested copy are mandate
  • Candidates with backlogs or waiting for results are not eligible
  • Please do not carry laptops/cameras/Pen drives or such other devices/ materials that are prohibited within premises or by law, as these will not be allowed due to security restrictions. We expect you to respect the security requirements of this Organization during your presence at the venue.
  • Interview will be whole day process
  • For any queries, please mail to AlanNavin.Gunalan@cognizant.com

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Cognizant Technology Solutions India Ltd

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 244,300 employees as of June 30, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.
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Recruiter Name:Alan HR

Contact Company:Cognizant Technology Solutions India Ltd

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