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Interviews F2F || Desktop Support L2 Engineers || Gurgaon, Saturday

1 - 3 yrs

Time and Venue

13th July , 10 AM onwards

Microland Ltd, Ground Floor, No. 6 & 7, Palm Court, Sector 14,, Gurgaon, Near: Maharana Pratap Chowk, GURGAON, Haryana 122001,India

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Not Disclosed by Recruiter Openings: 1 Posted 6 days ago Job Applicants: 1283 Job Views: 5500+

Job Description

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    Dear candidate,

    We are eager to introduce you to our 4000-strong team of exceptionally skilled professionals. We have curated a work environment where you will have limitless
    opportunities to Learn, Earn and Enjoy.

    Interested Candidates can turn up directly at microland premises:-

    Venue:-Ground Floor, #6 & 7, Palm Court, Sector 14 20/4 Sukrali Chowk, Opp. Huda Park, Gurugram, Haryana 122001
    Date:- 6-July-2019
    Timing:-10:00 am to 2:00 pm max

    Job Role: Desktop Support (Only Male candidates)
    Experience Required :0.6 - 3 year
    Job Location:- Gurgaon, Manesar, Rohtak

    Job Description:

    Job Description:
    Should demonstrate good communication and interpersonal skills
    Minimum 6 months of experience required
    Must have sound troubleshooting knowledge of Operating systems (MS-XP, MS-Win 7 & 8)
    Having exposure on Outlook/Lotus Notes, IT Asset, Hardware troubleshooting
    Should have sound knowledge of Email clients MS Exchange
    Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
    Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc
    Ensure desktop support internal processes and procedure are adhered to
    Manage incidents/ service requests assigned to them till resolution/ execution
    Handle end user
    escalation effectively and involve DSS lead accordingly
    Route assign tickets to appropriate support group if necessary
    Identifying and escalating high priority , high severity issues
    Updating pending tickets with timely, precise and accurate updates
    Following up with end users, if necessary, for closure of pending tickets
    Following up with support groups, if necessary, for closure of pending tickets
    Creating and uploading knowledge article
    Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule
    Provide support to power users (Band6 & above)locally and remotely and resolve all issues on high priority

    Interested candidates can call directly on 01246754030 and can send their CV at

Salary: Not Disclosed by Recruiter

Industry: Other

Functional Area: Other


Employment Type: Permanent Job, Full Time

Other Keyskills


UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Microland Limited

Microland is India's first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle East. Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses Hybrid IT Transformation, Workspace Transformation, Service Transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform.

Microland has been rated amongst the Top 10 Infrastructure Management Providers by Global Services; Microsoft’s Best Indian Infrastructure Partner for the eighth consecutive year; Major Contender in IT Infrastructure Services & Emerging Player in Cloud Infrastructure Services by Everest Group; one of the leading Service Providers in Remote Network & Voice Infrastructure Management Services by Gartner; ranked amongst the Top 20 Global Cloud Computing Companies by CIO Review and the Top 20 Remote Infrastructure Management Vendors by the Black Book of Outsourcing.
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Walkin Interview

13th July 10 AM

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