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3,00,000 - 5,50,000 PA. Openings: 1 Posted 15 days ago Job Applicants: 6500+ Job Views: 19500+

Job Description

 
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    Roles and responsibilities 

    Issue Resolution Analyst, Customer Service

    We are looking for Issue Resolution Analyst to join our Customer Service division. You will be resolving and addressing inquiries related to operational workflows within our products.

    But enough about us, lets talk about you.

    You possess strong analytical, communication and organizational skills and be detail oriented, in order to provide on-going support in the client service department. You thrive in an environment where problem solving and creative-solutions based approach is a way of life. You are excited by the prospect of working in a dynamic environment of continual change/improvement driven by our rapid rate of growth.

    The Team

    Our Complex Cases Team provides support to clients on operational workflows that are unique to our products. The team works collaboratively and passionately to build a high-performing company culture Comprised of engaged employees who work cross functionally to improve client experience.

    Job Responsibilities

    • Reviewing and resolve issues reported by our clients and internal stakeholders
    • Provide resolution that impacts processes across operations to optimize processes and prevent future issues
    • Adhere to SLAs and SLCs of the team
    • Contribute constructively to achieve business goals of the team

    Typical Qualifications

    • Bachelors degree is preferred
    • Minimum 2+ years of professional experience, US healthcare experience preferred 

    about athenahealth & Diversity Statement.

    Our Mission: To unleash our collective potential to transform healthcare.

    Our Location: This role will be based in Chennai, India. Our Global Headquarters is located in Watertown, MA, just a few miles from Boston. We have two other India locations in Bengaluru and Pune.

    Our Culture: If you crave transparency, innovation and the ability to make an impact, youve come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. We are all working hard towards a cause that impacts every one of us, healthcare, and we take time to celebrate company accomplishments and our people.
    Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces.

    Interested candidates can share their updated resume to pronald@athenahealth.com

Salary: INR 3,00,000 - 5,50,000 PA.

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Other Keyskills

Education-

UG: Any Graduate - Any Specialization

Company Profile:

AthenaHealth Technology Private Limited. Technologies

athenahealth, Inc. is a leading provider of web-based business services for medical groups. athenahealth's service offerings are based on proprietary web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge-base, integrated back-office service operations, and automated and live patient communication services.
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Job Posted by

Ronald Praveen Senior Recruiting Analyst AthenaHealth Technology Private Limited. Chennai

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