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6,00,000 - 12,00,000 PA. Openings: 1 Posted 20 days ago Job Applicants: 53 Job Views: 412

Job Description

 
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    Italian Technical Support Executive
    Years of experience - 1-5 yrs
    Shifts - Rotational shifts
    Location - Hyderabad
    catering to countries like Italy etc.

    ITALIAN LANGUAGE PROFICIENCY IS MANDATORY

    The primary function of the position is to provide 1st Level support for internal Staff and customers via Phone/Chat/Self Service.
    Technical Support Analyst is a member of the Service Desk team covering the day-to-day IT support needs via Phone/Chat/Self Service. The primary function of the position is to provide 1st Level support for internal Staff and customers.
    Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
    Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Password Resets, Printers and more;
    Gather the required information necessary in order to best handle customer software and technical inquiries
    Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
    Collaborate with other members of the Service team to properly manage customer inquiries and escalate when appropriate.
    Research required inform using available resources;
    Follow standard processes and procedures;
    Identify and escalate priority issues to the pertained teams;
    Follow up and make scheduled call backs to customers where necessary.
    Problem solving ability identify and resolve;
    Basic technical skills including knowledge of Microsoft windows Operating Systems, Microsoft Office suite, and common printer issues.
    Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)
    Basic understanding in troubleshooting Internet Connectivity, LAN /WAN related Issues.
    Ability to deal with difficult callers
    An ability to communicate with customers and understand customer requirements.
    Ability to speak and write clearly and accurately;
    Effective listening skills;
    Multi-tasking capabilities;

    Required Candidate profile

    Italian Technical Support
    Years of experience - 1-5 yrs
    Salary - 10-12 lpa fixed
    Shifts - Rotational shifts
    Location - Hyderabad
    catering to countries like Italy etc
    Immediate Joiners

Salary: INR 6,00,000 - 12,00,000 PA.

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Genetic Callnet Consultancy Private Limited

Recruitment Firm
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Job Posted by

Rukhsana Imam Recruitment Consultant Genetic Callnet Consultancy Private Limited Mumbai

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