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JK Group Hiring Site Reliability Devops Architect || JKT LTD

15 - 25 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 258 Job Views: 666

Job Description

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    At the outset I wish to introduce myself as Divyansh Singh from JK Group, founded in 1888, an Indian industrial conglomerate, with headquarters in Delhi, Kanpur and Mumbai. I am reaching out to you from our Bangalore office with an intention of discussing a DEVOPS Leadership opportunity with us.

    In brief, this is role is to be based at our global development center in Bangalore/Noida, and heads up our technology services which currently has a head count in the excess of 1800+, Whilst, your work location would be at our client place viz pioneer in Big Data streaming analytics. This role invites applications from very accomplished Devops Engineer with an outstanding track record and proven experience working with Linux/Unix , Hadoop and Kubernetes. Please follow the JD below for comprehensive understanding of the requirement-

    R & R -

    Engage with customers to ensure they have a positive solution experience while meeting customers requirements on ROI from our platform and solution.

    Ability to demonstrate expert technical support troubleshooting and case management skills.

    Experience with onsite customer troubleshooting and documentation/communication of status.

    Ability to communicate at all levels of the customer and Guavus organization. 

    Provide leadership in problem-solving, including proposing and discussing fixes, advising and educating customers. 

    Coordinate at regular intervals with Customer to track critical milestone e.g. golive releases or upgrades, ensure availability and focus on flawless service and support delivery.

    Collaborate with Engineering teams to track status and drive product fixes & Feature Requests 

    Be the point of Escalation for the Customer to report concerns on quality or timelines, or for other critical issues needing immediate attention.

    Good understanding of schedules and work assignments in Kanban Agile.

    Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.

    Qualification -
    15 years experience with deployment or technical support environment, in a technology-oriented company.
    Minimum 5 -10 years of experience and experts skills about Unix/Linux, shell programming and Big Data tools like Hadoop/yarn, HBase.
    Ability to demonstrate expert knowledge about Cluster, Cloud/VM based solution deployment, support and management, including knowledge about networking, servers and storages.
    Understanding and practical experience in Scripting (Python, Scala, Java)
    Understanding of Java Memory management
    Must have completed minimum one project end-to-end in a technical support role, preferably in a global organization.
    Understanding of support processes, KPIs & SLA management is required.
    Practical understanding of Ansible, Kubernetes, Docker, Kafka and implementation of the solutions based upon these tools is preferred.
    Ability to handle escalations and drive customer communications on daily basis.
    Proven ability to learn and apply new skills and processes quickly and train others in team.
    Demonstrated experience as individual contributor with customer focus and service orientation with solid leadership and coaching skills.
    Ability to communicate courteously and effectively with customers, third-party vendors and partners.
    Proficiency with Customer Relationship Management (CRM) software such as Salesforce, JIRA and Confluence.
    Excellent written and verbal communication skills in English.
    Ready to travel on-sites and provide support during odd hours and weekends.

    Should this be an opportunity of interest and you seek more information, Kindly help us with the below mentioned information

    Total experience-
    Current CTC-
    Expected CTC-
    Current location
    Preferred Location-

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Programming & Design

Role:Technical Architect

Employment Type: Full Time, Permanent


Company Profile:

JK Technosoft Ltd

JK Technosoft (JKT) is a global software & solutions company that is driven by the simple yet powerful tenet of providing 'total customer satisfaction'. A valuable asset of the JK Organization, one of India's largest industrial groups with an annual turnover exceeding US$ 4 billion, JKT is at the leading edge of comprehensive IT services & solutions.

JKT offers a wide breadth of services across the entire Information Technology spectrum including Enterprise Solutions, Progress Consulting, Application Management, Product Management, Independent Testing and Professional Services. Its exceptional and exhaustive domain expertise in verticals such as automotive, healthcare, consumer goods and cement has nurtured an exclusive client roster spread across Europe, US, Australia and Asia-Pacific.

Since its inception in 1994, JKT has achieved exceptional growth. Over 650 top rung professionals, ISO 9001 & ISO 27001 certifications, development centers in Noida (Delhi/NCR) and Bangalore,and 100% subsidiary companies based in UK and US.
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