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50,000 - 3,00,000 P.A. Posted 18 days ago Job Applicants: 83 Job Views: 472

Job Description

 
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    Warm Greetings from Wipro Limited.


    We are looking for smart professionals with a great attitude to make every single client interaction delightful.


    Carry updated Resume , Original ID Proof & Xerox and One Photo.

    Contact Person: Sreejita Dey- 7980936313

    Or,

    Send your resume at: sreejita.deysaha@wipro.com

    Or,

    Directly Walk-In and write "Sreejita" on top of your resume

    WORK LOCATION: GURGAON

    Interview Location:Alight Solutions,
    Tower 2, Candor Info space, Sector 48, Gurugram, Haryana 122004


    Interview Date & Time :26th Oct18-30th Oct18 (10am-1pm)
    ( LIMITED VACANCY
    )

    Designation: Associate (Customer Experience Specialist)

    Candidates not ok with night or rotational shift need not to apply.


    Your Impact as A Customer Experience Specialist

    • Customer Service through calls, Chats & emails 
    • Ensure timely and accurate service delivery at defined productivity levels 
    • Build client & domain knowledge to be able to deliver a resolution on the first conversation 
    • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort 
    • Maintain Internal & Client level delivery quality on calls, chats & email conversations 
    • Adhere to Customer Service Attendance & Accountability policies 
    • Execute issue /query resolution and ensure proper documentation & follow-up 
    • Identify, share and support operational improvements 


    Education


    Graduates in B. Com, B.A, BCA, BBA, BHM, BSc (Except B.Sc. IT, B. SC Stats, Maths Hons & Eco Hons)
    (No Full time MBA) No MCA.B Tech, BE, B Ed

      Required Experience

    Excellent communication skills

    • Should be flexible to work in rotational shifts in 24*5 work environment 
    • Proficient in computer usage and Basic knowledge on MS Office 
    • Defined career roadmap which offers growth opportunities 
    • Performance based incentive program** 
    • Investment in talent development and skills enhancement 
    • Work life balance with 5 day work week 
    • Collaborative environment with best in class professionals 
    • Focus on colleague engagement and fun@work 

    *Depends on Process/Client alignment

    Best Regards,
    Sreejita Dey
    Talent Acquisition,
    Wipro Limited.


Salary: INR 50,000 - 3,00,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

Wipro Limited

Wipro Digital Operations and Platforms
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