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Junior Platform Systems Administrator

1 - 3 YearsPune

Not Disclosed by RecruiterPosted: 15 days agoJob Applicants: 1213Job Views: 907
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Job Description

Position Description:
Associate Platform System Admins responsibility is oriented towards supporting end user systems; Laptops, Desktop, Macintosh systems, and Peripherals

The selected candidate must possess a Customer Oriented attitude and flair of understanding their business needs. Must have experience of current industry trends in Desktop Hardware & Software technology and command of in-depth terminology. Should have experience in a Technical Support Role in End User Computing.

Primary Roles and Responsibilities:
Day to day Operation; Addressing user Incidents & requests regarding hardware, software and networking of their PC, MacBook and Mobile devices
Walking customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with users to ensure their systems are functional
Report user feedback and potential product requests
Help create technical documentation and manuals
Collaborate with cross functional IT groups to improve process & systems that help run Efficient End User operations
Rotational work shift India & APAC Hours & Weekend working

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Network Administration, Security
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: System Administrator
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Excellent communication skills (Written, Verbal & interpersonal)
BSc in Computer Science or Engineering Graduate; Computer Science or IT
1-3 Years of experience in Desktop Support or Technical Support role
Hands-on experience with various Windows/Mac OS environments.
Working knowledge of computer peripherals like printers, scanners, docking station.
Knowledge of network security practices, anti-virus programs, Device Encryption, Client Back-up solutions, Microsoft Software package for Developers, Skype for Business, Polycom, MS Office, SharePoint, Mobile Device Management Solutions
Exposure to ITIL Framework & Asset Management
Strong analytical, multi-tasking & problem-solving skills
Customer oriented attitude
Any Industry Certifications preferred (MCDST, MCSA, ASF, ACMT, ACiT)
Person should be willing to working in Rotational shift and weekend hours. (6:30 AM, 09:30 AM & 12:30 PM)
Education:UG -B.Sc - Computers, B.Tech/B.E. - Any Specialization, Computers

Doctorate - Doctorate Not Required

Company Profile

BMC Software India Pvt. Ltd
About us:BMC software was founded in 1980, is headquartered in Houston, Texas, USA and operates in more than 70 countries across the world. We are a team over 6800 employees worldwide and with revenues of more than $1.3 billion in the year ended 2003, we are amongst the Top 10 independent software companies. We invest more than 25% of our revenues in R&D and customer support. Our Center of Excellence at Pune, India, was established in August 2001, and today in a little over 2 years, we have crossed the 400 people mark, and we have clear plans to double that strength in the near future.What we do:For more than 20 years, BMC Software has provided award-winning enterprise management solutions for the most complex IT environments spanning enterprise systems, applications, databases, security and service management. BMC Software is a enterprise software product company and we develop and support more than 450 different products and solutions for our customers. Our software solutions are created using some of the latest tools and technologies and are supported on all platforms including distributed systems and mainframes environments.Awards:Besides many industry awards for our products, we have also been named by Fortune magazine as one of
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Contact Details

Recruiter Name:HR Team

Contact Company:BMC Software India Pvt. Ltd

Reference Id:25203