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Knowledge Management Specialist - Analyst - Mumbai

0 - 5 yrs
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Not Disclosed by Recruiter Posted 29 days ago Job Applicants: 69 Job Views: 609

Job Description

 
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    JPMorgan Chase & Co. is a
    leading global financial services firm with assets of $1.1 trillion and
    operations in more than 50 countries. The firm is a leader in investment
    banking, financial services for consumers and businesses, financial transaction
    processing, asset and wealth management, and private equity. Under the
    JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in
    the United States and many of the world's most prominent corporate,
    institutional and government clients.





    If you're interested in working in
    an environment where leadership, excellence, integrity and diversity are among
    our core principles, and then explore the opportunities at JPMorgan
    Chase. Further information about careers at JPMorgan Chase can be found on
    our website: www.jpmorganchase.com.





    The Sales Enablement Group (SEG) is
    part of the Investor Services (IS) Sales organisation, reporting to the IS
    Sales Executive. The group contributes to the IS sales result by the creation
    and production of sales collateral (proposals & presentations) and the
    design of sales collateral. In doing so, the group works in close partnership
    with subject matter experts from areas including sales, relationship
    management, client service, segment, product management, operations and
    pricing. The group consists of around 50 people organised functionally across
    four teams – Proposals, Presentations, Design and Knowledge Management; and
    geographically across five countries – United States, United Kingdom, India,
    Philippines and Hong Kong. The group’s core objective is to help the firm win
    business by building the best sales collateral, in the shortest amount of time,
    with the smallest time involved from Sales, Product and other subject matter
    experts.





    The group’s core objective is to
    help the firm win business…by building the best sales collateral, in the
    shortest amount of time, with the smallest time involved from Investor Services
    stakeholders. This position is both accountable and responsible for actively
    managing projects, creating and delivering best-in-class sales material, as
    well as capturing and leveraging material for future use.





    Knowledge specialists reports into
    the Global Knowledge Manager in New York. The knowledge team has 15
    people working together to continually enhance and maintain three
    platforms:



    Knowledge base system – QPA (used by the Sales
    Enablement Group and a small number of approved product and subject matter
    experts)

    Sales material delivery platform - the Sales Enablement
    Desktop, which is available to the firm globally and has over 3,500 users

    Team project management, resourcing and reporting
    system – The Grid (delivered through Salesforce)





    The Knowledge specialist will
    maintain, update and enhance content of databases (statistical and written
    content). The databases are used for a number of sales functions,
    including building proposals, pitchbooks, marketing and industry publications
    and general day to day business decision making.





    The individual must be
    self-motivated, have excellent project / time management skills, and focus to
    drive projects to completion within set deadlines.





    This position requires interaction
    with all levels of staff, including sales officers, relationship management,
    product managers, business managers and line staff around the world. They
    are required to write, edit or customize database responses to address specific
    client/prospect requirements or feedback from subject matter experts.





    Key responsibilities include:



    Ensure that information in database(s) is current, accurate
    and consistent through database drafts and regular content reviews.

    Coordinate with subject matter experts to update
    database with new responses as products are enhanced.

    Ensure database works effectively by maintaining
    records, including folder structure, keywords, reviewer assignments and
    other relevant fields.

    Look for ways to provide additional value to our
    stakeholders, enhance efficiency within our team and strive for continuous
    improvement

    Reporting, regular and ad-hoc on asset usage and user
    activity

    Maintenance of users

    Co-ordination and compilation of SOPs for the Sales
    Enablement Group

    Ad-hoc projects





    Formal Qualifications:


    University degree is
    essential; course work in business, knowledge management, finance and/or
    marketing preferred.







    Key Accountabilities/Major
    Responsibilities





    Knowledge-Base Management



    Contribute to the centralized Knowledge-Base of
    materials used globally for sales collateral (proposals &
    presentations)

    be accountable for the quality and accuracy of
    information being added to the knowledge-base, by ensuring appropriate
    sign-offs and following SOPs

    Proactively write/edit and develop new / better content


    Contribute to improving and advance the visual representation
    of content for proposals & presentations.

    Partner, develop & manage relationships &
    review processes with the appropriate Subject Matter Experts to ensure
    that all Knowledge-Base materials are accurate and appropriately position
    the firm to win business.

    Partner with the global presentation & proposal
    teams to create and maintain the library of standard deliverables for
    self-service by users.

    Actively promote the use of the centralised
    Knowledge-Base by colleagues across the business

    Education, Support & Training

    Act as regional contact point for Sales Enablement
    Desktop support, training and education of new and existing users of the
    tool.

    Work within the tool to load assets, create new users
    and generate reports – quickly and accurately.





    Statistics Management



    Become skilled in the statistics management activities
    of the team, including data gathering, production of the IS Global
    Statistics Book, Autoprompt maintenance and statistics request processes.





    Team Player



    Behave and operate at all times as a team player and a
    knowledge management professional. Represent the best interests of IS
    Sales and the Sales Enablement Group as your first goal in any
    interaction.

    Responsible for maintaining / writing and coordinating
    global team Standard Operating Procedures (SOPs) document, detailing
    step-by-step processes for BAU activities. Work with the Global
    Manager to incorporate the updated sections and distribute.

    Be proactive and contribute to discussion around
    refining processes, systems & methodologies to improve the quality of
    work completed by the Team as well as efficiency.

    Partner with members of the team on tasks, special
    projects and also reach out and build relationships with the members of
    the Sales Enablement Group.





    Technology Vendor Management



    Perform user administration activities for QPA,
    including: adding and removing users, providing training, assisting with
    access issues

    Maintain up-to-date listing of system users to allow
    processing of vendor invoices, and designation of relevant fees to the
    correct user cost centres.

    Act as a point of contact for technical support for
    users, liaising with vendor support to resolve issues expediently

Salary: Not Disclosed by Recruiter

Industry: Banking, Financial Services, Broking

Functional Area: Accounts , Finance , Tax , Company Secretary , Audit

Role Category:Finance/Audit

Role:Finance Executive

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please see job details section for all requirements

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Company Profile:

JP Morgan Chase

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
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