You will be aligned with our Banking Processes vertical and help us resolve customer queries and provide correct and relevant information.
You will be working as a part of KYC team which works within a large team and responsible for a number of activities aligned with the Know Your Customer review for corporate / commercial customers/funds. Detailed knowledge of quality assurance framework, continuous improvement initiatives, KYC Remediation, risk classification, PEPs investigation and knowledge of regulatory.
You will be responsible for Global KYC, AML (Anti money Laundering) where in you will be accountable for providing KYC Subject Matter Expertise guidance to agents. You will be providing feedback on process, procedure, policy and performance improvements. You will be the primary decision maker in documentation review and Quality Control for new/updated client reviews. You will provide inputs to discussions on root cause analysis for common fails, establish and maintain excellent working relationships with stakeholders at all levels, both internal and client. The skills that are required for this role are knowledge of banking norms (KYC), team management skills, performance management skills, customer management skills and good communication skills.
Roles and Responsibilities
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work.