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L1 Support Analyst

3 - 5 Years


Not Disclosed by Recruiter

Openings: 1Posted: 29 days agoJob Applicants: 949Job Views: 274
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Job Description

Roles and responsibilities 

Employment Type: Full Time

General Discipline:

Analyzes customer problems and complete timely troubleshooting to solve issues over the telephone and e-mail.

Resolve a customer problems using the relevant tools and systems

Manage end to end all calls logged, providing regular updates to customers on call status

Complete follow-on actions as appropriate

Invoke Escalation Procedures within defined time frames

Adhere to Policies & Procedures

Work to achieve individual and team goals

Protect confidential and sensitive information and materials

Observe strict compliance to licensing

Support Analyst to Handle following Service Requests:

HUB Access

Internet Access

SAP Access

Mail Change

Cisco Jabber (softphone)


Mail Airbus Creation

Password Re-initialization

Account Removing

Windows Account (PC Services)

Security : VPN Certificate -Creation and Removing

Premises Access: Badge Removing


Tier 1.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Network Administration, Security
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Technical Support Engineer
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Doctorate - Doctorate Not Required

Company Profile

CGI Information Systems and Management Consultants Private Limited
Founded in 1976, CGI has evolved into a leading IT and business process services provider. Our more than 30 years of continuous growth is a testament to the confidence our clients place in us and to the commitment of our members. It is also a testament to the sustaining principles in which we were founded upon, including our dream and shared values. The result for our clients: We are everywhere you need us to be and have the stability, discipline and dedicated professionals needed to deliver results
View Contact Details+
Contact Details

Recruiter Name:HR

Contact Company:CGI Information Systems and Management Consultants Private Limited

Reference Id:J0619-0846