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Last Mile Delivery Lead

9 - 14 yrs
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Not Disclosed by Recruiter Posted 15 days ago Job Applicants: 363 Job Views: 329

Job Description

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    Job Purpose:
    Responsible for Scaling up of overall Operations, Performance and Administration of the Last mile Delivery Partners.

    Job Description:
    • Leads a team of last-mile partners & Managers in developing, implementing and operating effective last-mile solutions.
    • Plan expansion of Last mile operations service in other geographies and segments basis evaluation of load projections for currently non serviceable pincodes.
    • Plan & strategize location & bandwidth to Franchise.
    • Formalize and manage on boarding and training processes for partners.
    • Manage existing contract administration. Develop and recommend new/amended Service Contracts for Last-mile partners that incorporate all relevant service and cost criteria.
    • Develop and maintain a service culture within the LMD operations including presentation and communication. This would be achieved by coaching, formal training and encouragement.
    • Performs analysis of Last-mile results and recommends actions to improve productivity, service levels and/or reduce costs.
    • Develop procedures and KPI to monitor last mile performances, execute & implement SOPs in line with compliance.
    • Ensures healthy functioning of Franchise Operations in terms of metrics like Delivery performance, cost control and service/money reconciliation.
    • Drive all Last Mile customer experience improvement initiatives
    • Develop and lead continual process improvement projects
    • Regular site visits and audits to ensure SOP compliance and quality control.
    • Participate in continuous improvement projects works with other team members to develop alternative solutions.
    • Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation.
    • To liason with Marketing, Finance, State Head Operations, HR & Warehouse team to understand business requirements & ensure business readiness.
    • Perform any other tasks as assigned.
    • Translate Business Learnings to Technology product improvements in Last Mile Delivery.
    Major Deliverables:
    • MIS Data Preparation Data Analysis & Action plan recommendation
    • Drive Process improvements
    • Delivery Lead time (TAT) reduction
    • Logistics Cost Optimization
    • Money Collection.

Salary: Not Disclosed by Recruiter

Industry: Internet / Ecommerce

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Senior Management

Role:Service Delivery Leader

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Experience: 7-10 years of Logistics Operations from FMCG or Ecommerce industry

    Qualification: Graduate from reputed engineering colleges and/or B schools

    Technical Skill Set:
    • Similarity with Logistics concepts - forecasting, planning, optimization, and logistics gained through work experience or graduate level education. Excellent with Analytics of dashboard, reports & other MIS reports.

    • Good Communication skills verbal & written.
    • Fore Sighted
    • Team Player.


UG: B.Tech/B.E. - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Talks About People HR Solutions

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