Employment Type: Full Time
Works independently under limited supervision and applies knowledge of subject matter in Application Development. Possess sufficient knowledge and skills to Independently and effectively deal with real time production issues, challenges within field of specialisation to develop simple application solutions. Second level professional with direct impact on results and outcome.
Your future duties and responsibilities
Perform in-depth research and identify sources of production issues surrounding the application
Work closely with Business and Onshore members in managing day to day Incident, Changes and Resolve user queries
Provide off Business hours support as needed for maintenance
Propose and implement solutions to achieve Operational efficiency
Manage Incident Bridges for High and Critical Incidents
Prepare Root cause analysis for High/Critical incidents
Engage multiple teams in resolving Incidents, implementing changes and identify problem areas
Provide tactical solutions to reduce application down time.
Prepare decks and Present to Onshore and Client on Weekly / Monthly meetings.
Perform daily health checks of the application, job schedules and infrastructure supporting the application.
Salary: Not Disclosed by Recruiter
/ Software Services
Functional Area: IT Software - Application Programming
Role Category: Programming & Design
Role: Team Lead/Technical Lead
Employment Type: Permanent Job, Full Time